New Product Development Program/Project Manager

At Rite-Hite, your work makes an impact. As the global leader in loading dock and door equipment, we design and deliver solutions that keep our customers safe, secure, and productive. Here, you'll find innovation, stability, and the chance to grow your career as part of a team that's always looking ahead.

The Enterprise Project Management Office (EPMO) Program/Project Manager for New Product Development (NPD) provides strategic leadership and hands-on orchestration of complex, cross-functional, system-level engineering programs that span hardware, controls, software and manufacturing domains from concept through commercialization. This leader builds and manages integrated program plans across all functions to deliver innovative solutions that meet the highest safety, quality, cost, customer value and overall business impact. The Program/Project Manager fosters collaboration, innovation and learning across functions and drives execution through schedule integrity (capacity planning, critical path), proactively identifies and mitigates risks, ensures manufacturing and supplier readiness, and facilitates governance using Rite-Hite's New Product Development process and the appropriate Waterfall/Agile/Hybrid methods. Additionally, the Program/Project Manager will help evolve and shape Rite-Hite's NPD process to scale appropriately for the various types of NPD projects and business needs while driving consistent adoption through the NPD stakeholder community. The Program/Project Manager integrates systems thinking, data-driven decision-making, and an iterative approach to accelerate value delivery and build a culture of transparency and continuous improvement.

KEY OUTCOMES

• On-time to launch: 90% of NPD stage gate milestones met; 85% of programs launch on or before target dates.
• Quality at launch and customer value: First-pass build yield and early field performance meet or exceed targets; post-launch defect rate/warranty within target thresholds while delivering tangible customer and market value.
• Business case realization: Internal program cost + orders, sales and margin aligned with business case; variance drivers identified with corrective actions.
• Readiness: Manufacturing, supplier, service and go-to-market readiness complete per integrated system-level program plan; no critical "late surprises."

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

Strategic Leadership:

Partner with the business unit leadership team to execute prioritized complex, multi-disciplinary New Product Development programs to deliver target safety, quality, cost, customer value and overall business impact.

• Ensure alignment on requirements (VOC), product/feature scope and acceptance criteria.
• Apply systems engineering management principles to ensure integration across mechanical, controls, electrical, and software disciplines.
• Facilitate business and technical trade-offs to protect customer value; escalate issues with data, options and recommendations.
• Act as a connector between strategy and execution, aligning engineering, product, and business roadmaps.
• Provide thought leadership on program management best practices and emerging trends and supporting technologies in the field.
• Support business unit annual capacity planning to help determine next fiscal year roadmaps and strategic plans.
  

Program and Project Management:

Aligned with the business unit strategy and roadmap, build and maintain integrated program plans across Product Management, Engineering, Marketing, Quality, Distribution, Manufacturing, Supply Chain, Applications, Service, IT, HR, Legal/IP and Finance.

• Own the integrated program plan with explicit dependencies, resource loading and a continuously maintained critical path.
• Establish and manage scope/schedule/cost baselines with formal change control.
• Maintain a living schedule risk analysis with scenario planning; create what-if plans and recovery paths.
  

Governance and Standardization:

Adhere to enterprise-wide project management methodologies, frameworks and processes. Ensure consistent application of governance policies, risk management, and quality assurance across all projects and programs.

• Operate within Rite-Hite's New Product Development process; scale the process as appropriate for the scope of each program; prepare and run program reviews (core team, stakeholder updates, stage gates with clear entry/exit criteria), documented decisions and follow-ups.
• Champion and continuously improve Rite-Hite's New Product Development stage gate process across all functions with ongoing training, standard tools/templates, and best practice sharing.
• Blend Waterfall/Agile/Hybrid appropriately across hardware and embedded/software components; ensure traceability from requirements to test/validation.
• Identify and eliminate systemic bottlenecks that limit innovation or cross-functional efficiency.
  

Resource Management:

Lead resource planning and allocation across projects and programs to ensure optimal utilization. Identify and resolve labor, asset, plant, vendor, etc. conflicts and ensure adequate staffing for high-priority projects. Proactively surface cross-program dependencies and resolve conflicts.

Performance Monitoring and Reporting:

Link to established business unit KPIs (e.g., on-time stage gates) and establish program-specific leading indicator KPIs (e.g., critical path health) to monitor program health. Track program budgets, capital/tooling and unit economics; partner with product management and finance on business case gating and post-launch performance. Use data-driven insights to inform decisions and identify opportunities for continuous improvement.

SUPERVISORY RESPONSIBILITIES

Leads without direct authority; fosters a culture of accountability, transparency and continuous improvement.

EDUCATION and/or EXPERIENCE REQUIREMENTS

• Bachelor's degree in Business Administration, Project Management, Information Technology, Engineering, or related field from an accredited 4-year university.
• 5-10 years' experience leading complex new product development and system-level programs for industrial/electro-mechanical products or integrated controls-software offerings from concept through launch, with expertise in critical path, dependency mapping and integrated cross-functional planning.
• 3-5 years' experience in a senior role within an EPMO or similar role with oversight of strategic direction or project management across an organization.
• Demonstrated success in managing cross-functional hardware, software and service programs with manufacturing and supply chain integration in a matrix-based organization.
• Experience operating within a stage-gate or milestone NPD process; familiarity with DFM, FMEA, V&V, pilot builds and commercialization.
• Proven track record delivering on schedule and business case with rigorous risk management and change control.
• Exceptional communication, facilitation and stakeholder alignment skills.
• Strong experience in managing relationships, facilitating discussions and resolving conflicts with senior leadership, business leaders and other key stakeholders, with the ability to influence decision-making and drive alignment across an organization.
• Project Management Professional (PMP) certification.
• Experience in manufacturing and sales/industrial equipment industries.
• Experience with loading dock equipment, industrial doors, safety barriers, industrial fans and other material-handling/in-plant safety equipment.
• Experience with Jama, Jira and Confluence management tools.

What We Offer

At Rite-Hite, we take care of our people - because when you're supported, you can do your best work. Our benefits are designed to support your health, your future and your life outside of work:

• Health & Well-being: Comprehensive medical, dental, and vision coverage, plus life and disability insurance. A robust well-being program with an opportunity to receive an extra day off and more.

• Financial Security: A strong retirement savings program with 401(k), company match, and profit sharing.

• Time for You: Paid holidays, vacation time, and personal/sick days each year.

Join us and build a career where you're supported - at work and beyond.

Rite-Hite is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under federal, state, or local law.In accordance with VEVRAA, we are committed to providing equal employment opportunities for protected veterans.We are also committed to maintaining a drug-free workplace for the safety of our employees and customers.

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