Director, Global Aerospace Operations

Role Description

The Director, Global Aerospace Operations is a strategic leadership role responsible for driving global operational excellence, commercial alignment, and scalable growth within AIT Worldwide Logistics' aerospace vertical. This position provides enterprise-wide leadership across regions, ensuring standardized processes, regulatory compliance, and exceptional service delivery while supporting business development objectives.

Responsibilities

• Operational Excellence & Standardization:
  • Lead the development and implementation of global standard operating procedures (SOPs) to ensure consistent aerospace freight handling across all regions.
  • Drive continuous improvement initiatives focused on efficiency, service quality, and operational discipline.
  • Establish standardized communication protocols, escalation frameworks, and service expectations across all locations.
• Quote Performance & Service Responsiveness:
  • Collaborate with pricing, operations, and commercial teams to improve quote turnaround times and response accuracy.
  • Develop frameworks to improve quote conversion rates by aligning operational capabilities with customer requirements.
  • Monitor performance metrics and implement corrective actions to drive continuous improvement.
• Client-Centric Operational Design:
  • Translate customer requirements into tailored operational solutions in partnership with commercial teams.
  • Lead the development of customer-specific SOPs, service models, KPIs, and communication structures.
  • Ensure seamless onboarding and operational readiness for new customer implementations.
• Compliance & Regulatory Oversight:
  • Ensure adherence to all applicable regulatory, security, and industry standards within aerospace logistics.
  • Partner with compliance teams to implement and maintain robust compliance frameworks.
  • Promote a culture of accountability, audit readiness, and operational discipline.
• Leadership & Performance Management:
  • Define and manage KPIs across key operational and commercial areas, including service quality, quote performance, customer satisfaction, and compliance adherence.
  • Provide regular reporting and actionable insights to senior leadership on performance trends, risks, and opportunities.
  • Lead cross-functional initiatives to enhance operational effectiveness and commercial outcomes.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• 15+ years of experience in global logistics, aerospace operations, or a related field (required).
• Work experience with global compliance and regulatory frameworks (required).
• Strong background in operational process design, SOP development, and continuous improvement.
• Strong leadership, communication, and stakeholder management skills.
• Proven experience leading global teams and cross-functional initiatives.
• Demonstrated ability to align operations with commercial strategy and drive revenue growth.

Requirements

• The wage range for this position is $121,950.00-$259,310.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Benefits

• Medical, Prescription, Health Savings Account, Flexible Spending Accounts.
• Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support.
• Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement.
• Up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.