Customer Success

Job Description
QVID Talent Solutions is recruiting for a Customer Success professional to support a growing technology marketplace in New York City. This onsite opportunity is ideal for someone who enjoys working in a fast-paced environment and takes pride in delivering a positive customer experience.

In this role, you will assist brand customers and creators with onboarding, campaign coordination, platform navigation, account questions, and payment-related concerns. You will communicate with customers through Intercom, Slack, email, and phone while ensuring that every concern receives timely and thoughtful follow-through.

You will also investigate platform issues, coordinate with Product and Engineering on more complex matters, identify recurring customer needs, and help strengthen support processes and resources. The ideal candidate is resourceful, organized, customer-focused, and comfortable managing multiple priorities within a growing startup environment.

Requirements
•2-4 years of experience in customer success, customer support, or account management within a SaaS, technology platform, or online marketplace environment
•Demonstrated ability to investigate and resolve customer and technical issues independently
•Experience managing customer communications through platforms such as Intercom, Slack, email, and phone
•Strong written and verbal communication, organization, and problem-solving skills
•Ability to manage multiple priorities and take full responsibility for customer concerns through resolution
•Comfortable working onsite in New York City within a fast-paced startup environment
•Experience with creator-economy, influencer-marketing, user-generated-content, or two-sided marketplace platforms is preferred
•New visa sponsorship is unavailable; eligible OPT and H-1B transfer candidates may be considered

Benefits
•Starting base salary of $100,000
•Equity package, with the specific grant determined by experience and discussed during the offer process
•Planned commission opportunity within approximately three to six months
•Relocation support for qualified candidates
•Opportunity to influence customer operations and processes within a growing technology company
•Direct collaboration with Product and Engineering teams