General Manager

Overview When you join Victra, Victra is the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest experience. By coaching your team, you help them give their best to Every Guest, Every Time. Our General Managers exceed sales targets while maintaining operational excellence. With our paid training, we give you the tools to embrace and take ownership of your store. You will develop your Assistant General Manager and help them learn what it means to lead at Victra. If you thrive in a competitive atmosphere while having fun with your team, love helping others grow to their full potential, and consistently deliver results, Victra is the place for you. Responsibilities You will have a high level of accountability for all retail store functions and for communicating and implementing the company vision through directing the day-to-day activities of the entire store staff. You will drive high-performance results within a fast-paced, demanding solutions sales environment, focusing on optimizing both customer and employee experience. You will act as a mentor for your Assistant General Manager and complete trainings, attending weekly sales leadership calls. You will motivate your team to perform their best in every guest interaction. Building, developing, and mentoring your sales team Coaching and following our sales process with Every Guest, Every Time Attracting and retaining top caliber employees Brand advocacy for Victra Providing ongoing sales training and support to exceed sales, retention, quality, and service objectives Engaging in sales strategy development to ensure our products and services are showcased throughout the store Ensuring store employees meet or exceed monthly success measurements, complete assigned training on time, and perform fully Developing and implementing sales tools and initiatives Maintaining store performance by running retail inventory compliance Engaging in business operations, including budgeting, forecasting, analyzing, and providing sales reports Thinking of innovative ways to drive traffic to stores and capitalize on the existing customer base Owning store success and taking ownership of store employees’ work-related needs, staffing and scheduling, labor controls, marketing, loss prevention, and all other store functions Managing all guest escalations and providing timely resolution Clearly communicating company objectives and priorities to team members, providing timely follow‑up Staying up to date with new sales promotions and ensuring they provide guests with a complete solution to meet their current and future needs Benefits Paid Training Premium Health, Dental, and Vision Insurance Paid Maternity Leave 401(k) Match Tuition Reimbursement 50% off Verizon Service VNation Disaster Relief Referral Bonus Diversity, Equity, & Inclusion Employee Resource Groups Frequent Contests Career Advancement Opportunities A comprehensive benefit list can be viewed here Compensation Pay will include a base rate of $15.95 per hour with uncapped earning potential through commission. What We Are Looking For You thrive in a sales environment and enjoy sharing that energy with a team you can develop and motivate. You set the bar high for achieving goals and are skilled at motivating others to help you get there. You are open to new ideas, relate well with diverse people, and are attuned to others’ needs so they can perform at their best. You know you’ve succeeded when your team delivers. Requirements 1–3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role Management experience in a commissions-based sales environment Proven track record of achieving challenging team and individual sales goals Ability to balance multiple opposing priorities in a multifaceted environment Experience setting goals, evaluating performance, and developing a high‑performing team Basic interview skills and enhanced staffing knowledge High school diploma or GED One or more years of customer service, preferably in a retail or sales environment Willingness to work evenings, weekends, holidays, November through December, and/or during peak vacation periods At least 18 years of age Legally authorized to work in the United States Physical Requirements Ability to lift ten pounds Ability to stand for long periods of time Training Requirements All General Managers are required to attend and complete a 4‑day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company's expense. Within 30 days of completing NHU, all General Managers must attend and complete a 3‑day General Manager University (SMU) training program, which may also include overnight travel. Various online and computer‑based training will be required throughout your employment with Victra. Equal Employment Opportunity We are an equal opportunity employer and celebrate our candidates’ and employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran or military status, or any other status or characteristic protected by federal, state, or local law. Different makes us better. #J-18808-Ljbffr