Regional Manager - Automotive & Tire Operations

Job Description

Job Description

Description:

Lead People. Drive Performance. Grow the Business.

At Gills Point S , we believe our success starts with exceptional people, outstanding customer service, and a commitment to operational excellence. As we continue to grow, we're seeking an experienced Regional Manager to lead multiple service centers, develop high-performing leaders, and drive business results across their region.

This is a highly visible leadership position responsible for supporting Service Center Managers, improving operational performance, developing talent, and ensuring every location delivers an exceptional customer experience. The ideal candidate is a strategic thinker who enjoys coaching others, solving operational challenges, and helping teams achieve ambitious goals.

If you're passionate about leadership, customer satisfaction, and building successful automotive businesses, we'd love to hear from you.

What You'll Do

Leadership & Team Development

• Lead, coach, and develop Service Center Managers to build high-performing, customer-focused teams.
• Foster a culture of accountability, collaboration, safety, and continuous improvement.
• Mentor future leaders by providing regular coaching, performance feedback, and professional development.
• Partner with managers to recruit, retain, and develop top talent.

Operational Excellence

• Oversee the daily performance of multiple service centers, ensuring operational consistency and execution of company standards.
• Monitor key performance indicators, identify opportunities for improvement, and implement action plans to drive results.
• Support managers in balancing customer satisfaction, productivity, profitability, and employee engagement.
• Conduct scheduled and unscheduled store visits, operational reviews, and inventory audits.

Customer Experience & Business Growth

• Champion a customer-first culture across all locations.
• Partner with Service Center Managers to build lasting customer relationships and strengthen community presence.
• Resolve escalated customer concerns while identifying opportunities to improve processes and service delivery.
• Support business development initiatives that drive sales growth, customer retention, and market expansion.

Financial Management

• Analyze regional performance using key financial and operational metrics, including:
  • Profit & Loss (P&L)
  • Sales performance
  • Budget management
  • Payroll and labor efficiency
  • Inventory control
  • Gross profit
  • Expense management
• Develop and execute strategies to improve profitability while maintaining exceptional customer service.

Strategic Leadership

• Partner closely with executive leadership to support company initiatives and long-term strategic objectives.
• Participate in leadership meetings and translate organizational priorities into actionable plans for your region.
• Identify operational challenges, recommend process improvements, and help implement best practices across all locations.
• Serve as a trusted advisor and escalation point for managers throughout the region.

Requirements:

What We're Looking For

• Minimum 6 years of progressive leadership experience within the automotive repair, tire, or retail service industry.
• Previous experience as a District Manager, Regional Manager, Multi-Unit Manager, or high-performing Service Center Manager.
• Strong leadership, coaching, and employee development skills.
• Demonstrated success managing multi-location operations and driving business performance.
• Comprehensive understanding of automotive service center operations, including inventory management, safety, compliance, staffing, and workflow.
• Strong financial acumen with experience managing P&L performance, budgets, labor costs, payroll, and key performance metrics.
• Excellent communication, conflict resolution, and relationship-building skills.
• Ability to travel regularly throughout the assigned region.
• Valid driver's license with an acceptable driving record.
• Bachelor's degree in Business Management, Automotive Technology, or a related field preferred; equivalent industry experience will be considered.

Why Join Gills Point S?

• Competitive Compensation
• Performance-Based Bonus Opportunities
• Company Vehicle or Vehicle Allowance (if applicable)
• Paid Time Off
• Medical, Dental & Vision Insurance
• Short-Term & Long-Term Disability
• Life & Accident Insurance
• 401(k) with Company Match
• Leadership Development Opportunities
• A Growing Organization with Advancement Potential
• A Family-Oriented Culture Built on Integrity, Teamwork, and Exceptional Customer Service

If you're an experienced leader who enjoys developing people, improving operations, and building successful teams, we invite you to join Gills Point S and help shape the future of our growing organization.