Automation Service Specialist, Machine Tools

Are You the Expert Customers Call First?When a production line needs to launch or a CNC cell goes down, you’re the calm in the storm. At EMAG, you’ll turn complex problems into elegant solutions—while enjoying a global platform for growth, a strong 401(k) match, and a $0 employee premium for medical, dental, and vision coverage.Start With the ChallengeImagine arriving at a North Carolina plant to commission a new automation system. By noon, you’ve verified performance to spec and trained operators on safe use. An urgent call sends you to South Carolina, where a robot integration needs rapid diagnostic work. You coordinate with engineering, source a part, and document the fix—then convert your notes into a service bulletin that prevents the issue from recurring anywhere else.What You’ll OwnInstallation and start-up of CNC machines and automation equipment to meet all technical and quality requirements.Systematic troubleshooting using reports, documentation, and inspection to isolate root causes of mechanical, electrical, or control issues.Recommendation and execution of repairs, replacements, or adjustments; coordination with engineering and customer service to expedite solutions.On-site technical support and customer coaching focused on safe, reliable operations.Accurate documentation of service activities; trend analysis to inform design, production, service, and maintenance improvements.Creation of service handbooks and bulletins informed by field experience and engineering updates.Delivery of training for customers and EMAG colleagues on safe equipment operation.Clear, proactive communication between the customer and EMAG to ensure top-tier service.Consistent adherence to safety and daily housekeeping standards; professional representation of EMAG at all times.Where and How You’ll WorkPrimarily serves the North and South Carolina region; remote/home-based within the territory.Frequent travel by car and airplane; reliable transportation required.Flexibility to work long hours and overtime when needed.Background That FitsAssociate’s degree (A.A.) or equivalent from a 2-year college/technical school; 3–5 years’ experience with a machine tool company, or an equivalent combination of education and experience.Strong analytical and problem-solving skills; adept at generating and evaluating alternative solutions.Collaborative approach to group problem-solving and customer interactions under pressure.Thorough technical and mechanical knowledge of EMAG or similar machine tools and automation systems.Basic knowledge of ISO 14001 and familiarity with ISO 9001.Safety-first mindset and commitment to a clean, organized workspace.Professional communication and appearance.Required ProficienciesIndustrial and Manufacturing EngineeringTroubleshooting SkillsCNC Machine InstallationIndustrial Robot ProgrammingElectrical InstallationTroubleshooting Industrial Automation EquipmentElectrical / Electronic SystemsField Service ReadinessTools & TechnologiesCNC Automation SolutionsPower ToolsWhy EMAGJoin a team that challenges you to grow, values your craftsmanship, and backs you with benefits like a healthy 401(k) match and a $0 employee premium on medical, dental, and vision plans. #J-18808-Ljbffr