Server

Job Description

Job Description

Description:

SUMMARY SCOPE OF ROLE

Serve food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner. 

MINIMUM EDUCATION/RELEVANT WORK QUALIFICATIONS

High school or equivalent education required.

Minimum of six months-prior experience in banquet service required.

Must be of minimum age to serve alcohol.

ESSENTIAL FUNCTIONS & RESPONSIBILITES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

· 80% Understand menu preparation, pronunciation and food standards to effectively communicate to customers. Expedite and serve food and beverage items at the request of customers and properly place the order within the operation to ensure quality and timing. Clear tables and return all equipment to their respective areas. Ensure that minors and intoxicated persons are not served alcoholic beverages.

· 5% Ensure service corridors safety by transporting all equipment in the proper manner. Be responsible for handling of all food, equipment and service items to local health requirements. Ensure that all slips, spills and breakage are attended to immediately.

· 10% Communicate to support staff (greeters, bartenders, bus attendants) to maintain the highest level of service to patrons.

ADDITIONAL JOB FUNCTIONS

• Assist      in moving any tables and chairs as assigned.
• Inform      supervisor of any problems or complaints and assist the guests in      accordance to the standards of operation.
• Responsible      for the proper handling of all equipment, i.e., china, glass, silver,      items and props, ensuring proper storage after use.

KEYS TO SUCCESS IN THIS ROLE INCLUDE

· Requires good communication skills, both verbal and written. 

· Knowledge of table service standards.

· Knowledge of appropriate table settings and service ware.

· Ability to describe all menu items and methods of preparation.

· Requires cash handling and credit system procedures to be followed.

EXPECTED HOURS OF WORK HOURS

This is a [INSERT FT/PT/OCC STATUS HERE] position with a minimum of [INSERT ESTIMATED NUMBER OF HOURS HERE] hours per week expected. 

SUPERVISORY RESPONSIBILITIES

The Server reports directly to the Food & Beverage Manager and has limited scope of supervisory responsibilities based on function of position. 

PHYSICAL REQUIREMENTS

Ability to lift to 50lbs, clearly verbally communicate with employees and public. speak, hear, see, read, write, type, dial, reach, and bend. 

· Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like freezers (-10&degree;F) and kitchens (+110&degree;F), possibly for one hour or more.

· Must be able to stand and exert well-paced mobility for up to 4 hours in length.

· Must be able to exert well-paced ability in limited space.

· Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks.

· Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. 

· Must be able to lift trays of food or food items weighing up to 30 lbs. on a regular and continuing basis.

· Must be able to push and pull carts and equipment weighing up to 250 lbs. frequently.

· Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

· Talking and hearing occur continuously in the process of communicating with guests, supervisors and other associates.

· Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

· Requires manual dexterity to use and operate all necessary equipment. 

TRAVEL REQUIREMENTS

0% travel including car, train and/or airline travel along with overnight stays, will be required as we operate properties in multiple states

OTHER

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice

Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings is required.

Upon employment, all associates are required to fully comply with IDM’s standards of operation, rules and regulations for the safe and effective operation of the hotel’s facilities. Associates who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

Employee Benefits Overview

We are proud to offer a comprehensive benefits package designed to support your well-being and preparing for your future. Here's a general description of the key benefits available to our employees:

401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.

Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.

Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.

Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.

Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.

Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability. 

We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.