Front Desk/Receptionist

Front Desk/Receptionist


New Bern Front Desk/Receptionist



Qualifications

• Computer Skills

Job Description: Job Description


Front Desk/Receptionist


Immediate Supervisor Title: Site Leader


QUALIFICATIONS:


• High school diploma or equivalent


• Associate degree in office assistant/medical assistant preferred


• Proficient in use of computer Windows based programs, spreadsheets, word processing, and scheduling programs


• Ability to address patient concerns/questions in a positive proactive manner


• Ability to handle multiple tasks in a professional, organized, and friendly manner


• Excellent communication skills


• Career Readiness Certificate


RESPONSIBILITIES:


• Answer phones; take messages and route to appropriate personnel


• Unlock front door and receptionist window at required times


• Greet patients, verify insurance information and collect any fees due before patient is seen by a provider


• Check patient in and out on computer system. This includes verification of insurance and demographic information


• Process office visit charges and patient payment transactions in a timely manner according to GMC policy


• Complete End-Of-Day reports and reconcile patient accounts with Site leader


• Prepare for next day's appointments. This includes reviewing schedule for accuracy and confirming insurance status. Ensure all forms, records, etc pertinent to the office visit are available


• Manage new patient requests. Set-up new patient packets and charts


• Maintain computer chart accuracy the information as soon as possible.


• Maintain cleanliness and organization of front desk and the office supply cabinet