Mitigation Technician

Job Description

Job Description

Benefits:

• Company vehicle for use during business hours
• Company shirts
• Company cell phone/cell phone allowance
• Maternity, Paternity & Adoption Leave
• Paid IICRC certification training when available
• 401(k)
• 401(k) matching
• Competitive salary
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development

Mitigation Technician
$20.00 - $22.00 per hour + overtime and on-call bonuses

Fast track your career in the restoration field as an entry-level Mitigation Technician. Our teams help residential and commercial property owners recover from emergencies like fire, water and storms.  We offer on-the-job training, making it an excellent opportunity to build a long-term career.  

As a Paul Davis Mitigation Technician you will:

• Get more than just another job: you learn a trade in property restoration with paid training and on-the-job experience.
• Open doors to real long-term career potential, from entry-level tech to lead tech, project manager, or even running jobs and teams.
• Have an active role that's a lot of fun and not stuck not sitting at a desk, and it stays in demand even when other industries slow down.
• Meaningful, rewarding and worthwhile work helping people in times of crisis, providing services to those in need

The role:

• Emergency Response: Promptly respond to property-damaging events, prioritizing safety, structural preservation, and customer care.
• Damage Assessment: Survey damage, conduct moisture inspections, and thoroughly record and evaluate the condition of the property and its contents. 
• Mitigation & Repairs: Set up specialized drying equipment, perform demolition of damaged structural components using hand or power tools, and apply water mitigation and mold remediation techniques. 
• Documentation: Use software or operating systems (like RMS) to record data, take photographs of the job site, and manage daily job notes. 
• Customer Service: Interact directly with affected homeowners, answering questions and ensuring they feel supported during a stressful time. 
• IICRC certification available as IICRC classes are offered 

Knowledge, Skills and Abilities:

• Knowledge of technology (iPhone, iPad, computer)
• Customer Service Skills
• Ability to learn and operate our primary operating systems: RMS, Xactimate, MICA and additional systems as requested
• Ability to create documents
• Ability to answer and communicate with customers over the phone and face to face
• Ability to work independently and / or with a team
• Ability to participate in an on-call schedule
• Ability to work within hazardous environments safely
• Ability to operate a company vehicle safely
• Maintain a level of confidentiality
• Flexibility to be on a rotational on-call schedule

Preferred Education and Experience: 

• High School Diploma or GED 
• Customer Service experience
• 1 plus year experience in a craft, trade, or manual labor position or equivalent schooling

Reasonable Accommodation for Disability:   
Any applicant or employee, who believes that a reasonable accommodation is required for purposes of federal or state disability law is required to contact Human Resources to begin the interactive exchange process.

Disclaimer   
Paul Davis Restoration is an equal opportunity employer.  Paul Davis Restoration provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.