EDIFI Credit Union Urgently Seeking Consumer Lending Coordinators

Job Description

Job Description

EDIFI Federal Credit Union Urgently Seeking Consumer Lending Coordinators (Bilingual English & Spanish a Plus)- Willingboro, NJ

Do you have a passion for member service? EDIFI Credit Union is seeking honest, friendly, conscientious, and qualified individuals to assist our diverse membership with a variety of financial loan transactions, answer loan inquiries, and promote our full range of loan and banking related products and services. Our Consumer Loan Processors are valued here at EDIFI. They ensure our lending department is operating efficiently, while providing exceptional member service.

About EDIFI Federal Credit Union

EDIFI Federal Credit Union is a not-for-profit, financial institution headquartered in Willingboro, New Jersey. With nearly 26,000 members and over $250,000,000 in assets, we are one of the largest credit unions in New Jersey. Our mission-culture is " Know More. Grow More. ". EDIFI strives to foster personalized relationships with our membership and employees. As an EDIFI team member, you will be part of a community that works together to provide financial security to each other and the credit union organization.

Here at EDIFI we know our employees are our greatest asset, making possible our 60 plus year legacy of outstanding service to our members. We promote a positive, supportive, rewarding, and inclusive work environment. EDIFI's set of core values are Respect, Accessibility, Integrity, Security and Exceptional Service (RAISE). If you are ready to be part of an organization that also values teamwork, honesty, and professionalism, EDIFI is the place for you.

A Day in the Life of a Consumer Loan Processor II

Under the supervision of the Lending Manager, in accordance with established policies, procedures and regulations, responsible for the management of personal loan queue by making timely and consistent contact with members to close consumer loans. Prepares consistent, complete, and compliant loan packages. Promotes credit union products and services.

• Heavy Inbound and outbound call management is expected. Answer all incoming calls in a courteous and professional manner, address member needs and route calls to appropriate lending personnel, when necessary.
• Return any missed calls and or emails in a timely manner throughout the day, ensuring that every member receives a response before the end of the business day.
• Possess a deep understanding of lending processes, policies, procedures, and state/federal regulations.
• Ensure the expeditious closing of member loans and fulfill all lending related requests.
• Receive and or research information needed to assess and fulfill the member's needs. Follow through to ensure member satisfaction.
• Lending personnel must consistently cross sell appropriate loan products and credit union services when reviewing credit reports and member accounts.
• Assist with monitoring the Lending eFax and email account as need.
• Obtain and manage loan documentation using Loancierge and Signer Attachment software systems.
• Work closely with the member and Underwriter to meet expectations of superior member satisfaction.
• Close loans remotely or member may be in other branch locations.
• Responsible for clearing all noted conditions of the loan to disburse loans efficiently and within all established policies, guidelines, and regulations.
• Respond promptly to member loan inquiries.
• Work directly with members, auto dealerships, insurance agencies and financial institutions.
• Aid members interested in obtaining mortgage financing.
• Explain loan decisions in a professional, courteous manner. Work with members to provide recommendations or alternative options when denied.
• Other duties as assigned.

Job Qualifications

Do you love working with the public? Are you professional/friendly and attentive with strong organizational and retention skills? Do you have basic mathematical sills with a high attention to detail? Do you have excellent verbal and written communication skills with basic computer knowledge (e.g. Word, Excel & Outlook Email)? Are you able to work as team in a fast paced environment? Do you have lending experience and knowledge of federal and state regulations? If you answered yes to these questions, we would love for you to apply. Come join the EDIFI FCU team!

This Full Time position is up to 40 hours per week. Rotating Saturdays are required. Flexibility is a must. Bilingual in Spanish is highly desired.

Our lobby hours are: Monday through Friday: 8:30 a.m. to 5:00 p.m.

Our Saturday hours are : 9:00 a.m. to 1:00 p.m.

If you are interested in learning more about joining the EDIFI team, please reach out to us. We look forward to hearing from you. Previous applicants need not apply. Thank you.

EDIFI Federal Credit Union is an Equal Opportunity Employer.