Military Student Success, Manager

Apply now Job no: 499746 Work type: Non-Classified/Professional Location: Mountain Home, ID, Boise, ID Categories: Marketing and Communications, Student Services, Extended Studies, Mid-Level Job Summary The Military Student Success Manager leads military student recruitment, enrollment support, and site operations for Boise State’s Enrollment and Student Success team. This position supervises professional staff, provides oversight for Boise State’s presence at Mountain Home Air Force Base, and supports service quality through the on-site coordinator responsible for logistics and National Testing Center operations. The role also supports Tuition Assistance, TA Promise, military education systems, and campus processes that improve access and support for active duty military students. The position is not eligible for a hybrid/remote work schedule or VISA sponsorship. Department Overview The Division of Extended Studies expands student access and improves student success with innovative programs beyond traditional boundaries. This role helps advance the mission by strengthening access and support for active duty military students. Essential Functions Interview, select, and train staff who recruit prospective students for online and adult-focused programs, plan and direct their work, and appraise their productivity and efficiency. Manage team sales process, present weekly reports to unit leadership on goal and stage conversion progress, and provide coaching strategies. Monitor weekly workflow completion and ensure that student outreach activities produce desired outcomes. Track, measure, and evaluate results to continuously improve communication plans and team processes. Collaborate with unit leadership to provide ongoing sales training and evaluate coach adherence to best practices in sales communication. Present reports to unit leadership, identify gaps in goal progress throughout the recruitment cycle, and collaborate on outreach process improvements. Train the team on academic support services, communicate university policies and procedures to staff, and ensure staff can articulate these to students. Handle staff complaints and grievances, taking corrective action when necessary. Coordinate work schedules for adequate coverage, collaborate with other supervisors to share projects, and advocate for team member needs and training gaps. Collaborate with the marketing team to create, implement, and continually improve promotional and informational materials. Special Conditions of Employment: Must be eligible to obtain and maintain access to military installations (e.g., Mountain Home Air Force Base), subject to background screening and identification requirements. Serve as Boise State’s primary on-site representative at Mountain Home Air Force Base, providing visible leadership, partner engagement, and service oversight aligned with base expectations. Lead recruitment and enrollment support for active duty military students, emphasizing navigation of online and adult-focused academic pathways from inquiry through enrollment. Build productive, trust-based relationships with military education offices, base leadership, Education Services Officers, campus partners, and external organizations to strengthen coordinated support for military students. Provide leadership and oversight for Mountain Home AFB site operations, including supervision of the on-site coordinator responsible for day-to-day logistics, student support coverage, and National Testing Center operations. Oversee Tuition Assistance, TA Promise scholarship, and related military education benefit processes to ensure accurate, timely, and student-centered support in coordination with Student Financial Services, Veteran Services, Extended Studies Operations, and other campus partners. Ensure Boise State information is accurate and current across military education systems and portals (AFVEC, AI Portal/ArmyIgnitED, etc.). Provide subject matter expertise on active duty military student needs, military education benefits, CCAF pathways, GEM, AU-ABC, CLEP/DSST, and external policy or funding changes that may affect students. Ensure reliable, student-centered services at the Mountain Home AFB site by supporting the on-site coordinator, identifying coverage risks, resolving escalated service gaps, and coordinating with internal and external partners to support continuity of operations. Proactively identify opportunities to improve the military student experience by evaluating student needs, partner feedback, service gaps, and process barriers. Develop sustainable systems, practices, documentation, and communication routines that improve consistency, accountability, and long-term service quality for military students and campus partners. Knowledge, Skills, Abilities Strong understanding of prospective military online and campus student communication needs. Experience managing success metrics in a sales or recruitment environment. Strong understanding of the student lifecycle for online and non-traditional students. Ability to successfully develop and maintain positive, collaborative, respect-based relationships with all stakeholders. Ability to conceptualize, organize, direct, and successfully execute multiple project-planning processes simultaneously. Ability to prepare clear, concise, and informative reports on progress toward goals, correspondence, and other written materials. Ability to create and manage recruitment leads and track progression through the phases of the recruitment cycle. Ability to handle situations using sound, independent judgment within general policy and legal guidelines. Effective communication skills with conflict resolution ability. Knowledge of mentoring others and appropriate responses. Ability to identify gaps in success metrics and advocate for process improvement resources as needed. Minimum Qualifications Bachelor’s Degree and 2 years experience or equivalent. Preferred Qualifications 1-3 years of experience working with active duty military students, military-affiliated students, veterans, or military education programs. 1-3 years of prior military experience, military spouse experience, or professional experience working in a military installation, military education office, or military-connected environment. 1-3 years of experience using university, recruitment, student records, document management, or military education systems such as PeopleSoft, Slate, Perceptive, AFVEC, AI Portal, ArmyIgnitED, or similar platforms. Salary and Benefits Salary is $66,705.60 annually. 12 paid holidays (University is closed between Christmas and New Year's; requires use of 3 vacation days). Between 12-24 annual paid vacation days for full-time Professional and Classified staff, depending on position type and years of service. 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees). Excellent medical, dental, and other health-related insurance coverages. Tuition fee waiver benefits for employees, spouses, and their dependents. See our benefits page for more information. Equal Employment Opportunity Boise State University is committed to providing equal employment opportunities to all employees and qualified applicants for employment as provided for by federal, state, and local law. The university does not discriminate in employment opportunities or actions on the basis of any status or class protected under applicable federal, state, or local law. The University endeavors to recruit, hire, train, and promote the most qualified employees in all job titles. All other personnel actions are administered without regard to protected class under federal, state, or local law. If you require an accommodation at any step in our recruitment process, you are encouraged to contact View phone number on click.appcast.io or View email address on click.appcast.io. #J-18808-Ljbffr Boise State University