Educational Services It Technician

Job Description

Job Description

Bring your service-oriented attitude, desire to solve problems with facts and data, and out-of-the-box ideas to an expanding Managed Service provider that is looking for explosive business growth.

We are seeking an Educational Service IT Technician to join our Operations Team. You will be greeted on Day 1 with a job-specific training program designed to prepare you to manage and maintain clients’ networks with support from a team that has amassed over 70 years of combined experience in the IT Services industry.

After completing training, you will spend your days resolving educators' support requests processed through our ticket queue and ensuring the network is meeting clients' needs in every aspect.

We are Valley Expetec, a growing Visalia, CA-based IT Management Company established in 1994. We offer a highly competitive compensation program with income commensurate with experience. In addition, our benefit packages include health insurance plans, 401(k) Retirement Plan, Corporate Wellness Programs, and Team Lunch every Friday.

What Makes for a Great Candidate?

• Vocational training in computer science or a related field, and two years of routine IT support experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job, such as those listed above.
• A+, Network+, MTA Certifications, or equivalent field experience
• Educational Software and Applications such as School Information Systems (SIS), Clever, G-Suites, GoGuardian, etc...
• Demonstrated experience working in current Windows Operating Systems
• People-oriented, team player who mixes well with colleagues and clients
• Consistent and steady work ethic
• Ability to reconcile fact from emotion and make decisions accordingly

Why this is a Great Opportunity:

• A focus on industry-specific training that will ensure continued technical growth from Day 1
• Leading-edge service coordination and automation that will give you the tools you need
• Documented SOPs so that you don’t have to spend your time reinventing the wheel or figuring out things that should be done
• Established Sales and Marketing Team, creating and closing opportunities, so that you can focus on your job – Servicing our Existing Clients
• Competitive salary and benefits

If you have an interest in this position, please forward your resume ASAP!

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift

Work Location: In person

$19 - $25 hourly

Duties & Responsibilities

• Provides technical support, assistance, and customer service to school administration, staff, and students.
• Troubleshot level 1 technical and network problems with computers, laptops, printers, video equipment, phones, software, scanners, projectors, document cameras, interactive whiteboards, audio amplification, TV tuners, user accounts, and/or related equipment on sites.
• Prepares updates and maintains the technical inventory database at the site.
• Provides on-site assistance via helpdesk requests.
• Maintains classroom technology, updates software, firmware, cables, and hardware. Back up end-user data, image, and perform post-image setup.
• Receives and/or transfers IT equipment; moves equipment throughout campus(es) based on district needs and fills out/submits transfer documents as required.
• Sets up technical equipment for local, district, or board member-level meetings, presentations, and in-services at the site via the helpdesk, per requests.
• Participates in/on a variety of meetings and /or teams related to technology.
• Maintains confidentiality of information accessed while performing duties.
• Performs other duties as assigned.

Ability to commute/relocate:

• Visalia, CA 93277: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Required)

Experience:

• Technical support: 1 year (Required)

Valley Expetec is a California-based Managed IT Services provider helping organizations grow through reliable, secure technology. Founded in 1994, our 28-person team combines veteran expertise with a service culture that’s Responsive, Dedicated, Committed, Resourceful, and Persistent.

We deliver proactive IT management, including help desk, endpoint/server care, networks, cybersecurity, cloud, Microsoft 365, backup, and disaster recovery, along with strategic guidance to align technology with business goals.

Clients choose us for fast resolution, clear communication, and accountability. We measure success by client outcomes, not the number of tickets closed—becoming a dependable partner for long-term IT health.