Greeter Mian Full-Time

Greeter Mian Full-Time

Job Category: Food and Beverage

Full-Time

Rivers Casino Philadelphia 1001 N. Delaware Ave. Philadelphia, PA 19125, USA

Description

Summary: Greets guest and controls dining room seating according to established policies and guest service standards.

Engagement Expectations:

We believe that team member engagement is the basis for a great culture and superior guest service. During every interaction, we display three behaviors:

• Smile, display energy and open body language.
• Proactively greet team members and guests, initiating interaction to provide service.
• Always use a positive parting remark to end the conversation

Essential Job Functions:

• Greets guests, determines seating location, escorts guest to tables, and provides menus.
• Answers phone, utilizes reservation system, responds to guest inquiries and takes reservations.
• Refers difficult guest complaints to management.
• Keeps abreast of casino promotions and events in order to respond to guest inquiries.
• Inspects guest identification to ensure guest meets legal age limit for alcohol possession/consumption
• Monitors guest alcohol consumption and acts according to established alcohol awareness program guidelines.
• Performs all other duties as assigned.

Qualifications:

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Three or more months of related experience and/or training preferred.
• Must be able to work flexible shifts weekends and holidays.
• Knowledge of Database software
• Ability to successfully fulfill the pre-employment process.
• Ability to speak an Asian language is preferred.

Physical and Mental Demands:

• Regularly required to see, talk and hear; use hands to finger, handle, or feel; reach with hands and arms, frequently required to stoop and kneel.
• Must occasionally lift up to 10 pounds.
• Able to interact with others while maintaining a positive and courteous demeanor under frequently fast paced work conditions.
• Ability to work in a noisy and smoky environment

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.