Supervisor, Clinical Services

Position Summary The Supervisor, Clinical Services - Site of Care (SOC) is responsible for providing day‑to‑day leadership and strategic oversight to the SOC business unit. This role is focused on optimizing operational performance through talent development, quality improvement, innovation and cost reduction. The Supervisor plays a key role in guiding the Rep/Tech to ensure high‑quality service delivery, regulatory compliance and seamless coordination across internal departments. Core responsibilities include managing daily operations, driving performance against established metrics, overseeing training and policy implementation, and supporting the accurate and timely redirection of patients to appropriate sites of care. The role requires strong collaboration with internal stakeholders to ensure that service level expectations for both physicians and patients are consistently met. The Supervisor is also accountable for ensuring standardization of processes, promoting consistency in workflows, maintaining compliance with all applicable federal, state, and client‑specific requirements, representing the SOC team in client‑facing meetings, supporting new client implementations and serving as a primary escalation point for operational issues. Required Qualifications 2-3 years of experience in a people leadership or supervisory role and/or Subject Matter Expert (SME) or Lead role Demonstrated ability to work in fast pace, multi-tasking team environment while meeting deadlines. Highly skilled in leading significant change efforts. Ability to summarize complex issues and problems into a concise report, focused on key findings and outcomes; proficiency in developing communication strategies for a wide array of audiences that support strategic objectives; proficiency in the management of time, flexibility, and influencing colleagues to meet demanding timelines. Strong coaching and interpersonal skills; ability to cultivate a strong internal culture designed around collaboration, feedback, motivation and accountability. Strong leadership and collaboration skills that drive results. Preferred Qualifications 2 plus years working with Novologix and SalesForce Excellent verbal and written communication skills and ability to form cross‑functional partnerships to accomplish goals. Associates Degree or Bachelors degree preferred Education High School Diploma or equivalent GED Anticipated Weekly Hours 40 Time Type Full time Pay Range $43,888.00 - $102,081.00. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above. Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional and financial well‑being of colleagues and their families. Benefits include medical, dental and vision coverage, paid time off, retirement savings options, wellness programs and other resources, based on eligibility. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. #J-18808-Ljbffr