Field Service Technician

Job Type: Direct Hire

Locations: Palo Alto, CA, and the Western NC region

Job Summary

The Field Service Technician provides preventive maintenance and repair services for clients’ medical equipment within an assigned territory, covering approximately a 2–3-hour radius. This role requires a detailed understanding of electromechanical systems and the tools and processes needed to complete service work. The technician will focus on delivering high-quality equipment service and building strong customer relationships.

Day-to-Day Responsibilities

• Maintain, repair, install, and upgrade medical equipment at customer locations, including medical facilities, and provide in-service training.
• Diagnose and repair equipment, and prepare cost estimates for customer-owned medical equipment.
• Assist the Sales team in marketing company equipment through joint customer calls, in-services, sales leads, demonstrations, and trade show setup.
• Grow service contract revenue by selling new contracts and renewing existing ones.
• Complete and submit accurate service reports and documentation.
• Manage spare parts inventory.
• Travel daily to customer locations, with approximately 40% overnight travel.

Qualifications

• High school diploma or GED.
• Experience in electrical and mechanical assembly; relevant training and/or certifications preferred.
• Sales experience preferred.
• Valid driver’s license, which must be maintained.
• Ability to read and understand mechanical and electrical schematics.
• Ability to lift up to 30 pounds and push or pull up to 75 pounds.

Compensation and Benefits

Our Total Rewards programs reflect who we are as an organization and the value we place on our people. These programs support our commitment to open communication, ethical behavior, safety, and employees’ growth and development.

Total cash compensation: Compensation is listed as “$–$ per hour,” depending on experience (DOE), plus performance bonuses. Once fully trained, the technician will be eligible to participate in the quarterly and annual bonus program, with the opportunity to earn an additional $20,000+ annually.

Benefits: Competitive medical, vision, and dental insurance; wellness programs; and an award-winning 401(k) plan.

Paid time off: 15 days of PTO, 12 holidays (8 standard and 4 floating), and a birthday benefit.

Paid training and development: Ongoing training and development opportunities to support employees’ professional growth and career advancement.