Medical Assistant - Ann Arbor

Job Description

Job Description

TITLE: Medical Assistant I

LOCATION: Ann Arbor   Planned Parenthood Health Center

REPORTS TO:  Health Center Manager

PAY RATE: $18.25 per hour

SCHEDULE: Approximately 37.5 hours per week -

Monday - Friday: Approximately 8:45a to 5p Monday - Thursday and 7:45a to 4p on Friday

BENEFIT ELIGIBLE : Medical, Dental, Vision, STD/LTD/ Life and ADD, FSA, Generous PTO program and free healthcare at PPMI clinics for you and your immediate family!

This is a unionized position represented by the UAW

POSITION PURPOSE: The purpose of this role is to provide patient centered medical services and education in support of the Planned Parenthood of Michigan (PPMI) mission. Our medical assistants provides quality reproductive and family planning services to patients through clerical, educational, and laboratory duties. This role gathers patient information, identifies concerns, and provides information to other medical professionals in order to provide services and meet patient needs. 

Does this sound like you? 

◉ A strong commitment to Planned Parenthood’s mission and values 

◉ The ability to demonstrate respect, relate to, and care for diverse populations and communities 

◉ Excellent customer service skills and a commitment to providing the highest quality of compassionate care for patients

◉ Strong team work skills, and the ability to work well with a team of Medical Assistants and other health center staff such as Clinician, RNs, and Physicians

If you love the idea of making an impact on your community with a strong mission-oriented organization, we want to hear from you!  You will be an integral part of our culture which fosters a commitment to our workplace values: respect, caring, support, teamwork, collaboration, accountability and responsibility.

QUALIFICATIONS: 

◉ High School diploma or GED

◉ Excellent customer service, organization, and communication skills

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

•Maintain patient records and enter information into electronic health record (EHR) systems.

•Responsible for patient education, preparation, support of patient and physician prior to, during and after procedure(s).  Procedures include but aren’t limited to: abortion, colposcopy, IUD insertion, LEEP, and vasectomy.       

•Participate actively and strives towards patient access and demand goals.

•Demonstrate commitment to living out and modeling PPMI’s In This Together Workplace Values and Service Standards.

•Integrate equity and inclusion best practices into all job functions and patient interactions.  

•Promote productivity, patient donations, outreach and other identified business goals.

•Perform all duties in compliance with all applicable laws, PPMI policies and insurance guidelines.

•Perform other duties and responsibilities as assigned.

•Is fully trained and signed off in EITHER the Front and Back duties outlined below for all of the services provided at their work location.

Front:

•Greet patients and visitors in person or on the phone and schedule appointments as needed.  Refer calls to other providers for services that are out of the PPMI scope.

•Assist patients with check in process and paperwork completion.

•Obtain patient insurance information which may include verifying insurance and obtaining health plan authorization.

•Assess patients’ financial resources including eligibility for available programs and insurances.

•In accordance with PPMI cash handling policy and procedures, collect all fees.

•Record financial and billing transactions in the practice management system. 

•Under the direction of a physician or clinician, dispense medication and supplies to patients.

Back:

•Perform basic diagnostic testing including finger poke, basic vital signs, urine pregnancy testing, urinalyses, and hemoglobin, rapid HIV test, and blood draws. Prepare lab specimens, requisitions and tracking logs for transport to laboratories for evaluation.

•Obtain patient vital signs including obtaining blood pressure, height, weight, hemoglobin, pulse, LMP, and patient needs assessment. Administer Injections.

•Prepares patients for procedures as applicable and discusses pain management options. Assist clinician or physician during exams or procedures.

•May participate in aftercare services.

•Provide basic factual, unbiased, patient education and general information regarding pregnancy management options (including abortions options, risks, and adoption resources), information and risks on Birth Control Methods (BCM), Sexually Transmitted Infections (STIs), and all other basic health care services within the scope of PPMI’s practice. Screens for possible coercion. Refers to outside resources as needed.

Planned Parenthood of Michigan has implemented a mandatory vaccination policy requiring COVID-19 vaccinations when eligible for all employees.

We value a truly diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.  We're committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.