Head of Operations and Technical Services

Head of Operations and Technical Services, Sioux CityThe Head of Operations and Technical Services is responsible for the strategic leadership, operational performance, and financial results of the Machine / Repair Shop, Alignment / Grinding, and Specialized Services functions while partnering cross-functionally with project management, sales, etc. to achieve delivery targets, cost efficiency, and customer satisfaction. This role will be reporting to the Head of Field Services, North America.The Head of Operations serves as FLS’s leader and is responsible for delivering high-quality field service, while maintaining strong customer relationships, and ensuring safe and efficient project execution.Key ResponsibilitiesLeadership & Team Management: Skilled in leading multicultural teams, provide overall leadership coaching, and direction for machine shop, repair, alignment, grinding, and specialized service operationsSafety & Compliance, strong understanding of safety protocols and industry regulationsCollaborate with Engineering, manufacturing, and Project Management team to prioritize resource assignments based on project timelines and scope.Manage support team resources at South Sioux City facility to ensure cost effective operation and direct technical process improvements as budgeted.Foster strong relationships with clients, stakeholders, external vendors and contractors as needed.Exhibit ability to interact and cooperate with personnel/customers effectively and with desirable personal character, commitment, professionalism, organizational skills, work habits and teaching skillsDevelop and execute a people strategy centered around engagement, efficiency, development, and retentionIdentify and implement process improvements, best practices, and training initiatives to enhance field service capabilities. Achieving region financial targets by maintaining/growing as-sold margins, contributing to accounts receivable initiatives, and seeking cost efficienciesMaintain comprehensive understanding of industry trends, internal strategy, and performance levelsWhat you bringBachelor’s degree in engineering (Mechanical, Electrical, or related field) or 10 Years of experience in the mining/processing equipment of hands-on repair, field diagnostics or technical services supportFamiliarity with industry standardsStrong understanding of safety protocols and industry regulationsProven ability to drive cost, process, and inventory efficienciesSignificant leadership experience with success in developing peopleExceptional leadership, communication and problem-solving skillsAbility to lead multicultural teams and manage stakeholdersStrong analytical and decision-making abilities under pressureWhat we offerAn equal opportunity employer committed to creating a diverse and inclusive workplaceA global network of supportive colleagues and growth opportunitiesWork-life balance with flexible options so you can focus on professional and personal prioritiesAttractive compensation package including short-term and long-term incentivesCompetitive benefit package including health, disability, life, and voluntary insurance optionsTime to recharge through PTO, 10 annual holidays, and parental leaveRetirement preparation with a 401(k) and company matchAnd some extra help when you need it through our Employee Assistance ProgramWe offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.SummaryLocation: Sioux CityType: Full time