Customer Service Representative
$17 - $20 per hourStan's Heating, Air, Plumbing, and Electrical
Job Description
Job Description
Customer Service Representative (CSR) – High Volume Call Center
Location: Austin, TX
Schedule: Full-Time | Monday–Friday, plus rotating weekends as needed
Compensation: $17–$20/hour + Incentives
About Stan’s Heating Air Plumbing & Electrical
Join a team that’s been keeping Austin comfortable for over 70 years! At Stan’s Heating, Air, Plumbing & Electrical, we value craftsmanship, teamwork, and helping every employee grow their career while delivering five-star service to our community.
Why Join Us?
- Competitive hourly pay + weekly pay
- Incentive opportunities
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off (PTO) & Paid Holidays
- Company-Paid Life Insurance
- Short-Term & Long-Term Disability
- Employee Assistance Program (EAP)
- Opportunities for advancement in a company that promotes from within
What You’ll Do
- Handle high-volume inbound calls with professionalism and accuracy
- Convert inbound inquiries into scheduled, revenue-generating service appointments
- Make outbound calls to schedule, confirm, and follow up on appointments
- Resolve customer concerns while maintaining composure and professionalism
- Enter and manage data accurately within our CRM system
- Collaborate with dispatch, technicians, and internal teams to avoid scheduling errors
- Conduct follow-up calls with customers to ensure satisfaction and explore additional service opportunities
- Participate in training sessions and remain informed on service updates, offerings, and procedures
What we are looking for:
- Excellent verbal and written communication skills
- Positive, professional, and friendly demeanor
- Strong problem-solving and multitasking abilities
Vacancy posted 4 days ago
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