Surgical Services Coordinator

Surgical Services Administrative Coordinator

Under the general supervision of the Director of Surgical Services, is responsible for performing departmental administrative and clerical duties, surgical services data collection and statistics, quality improvement, charge capture and review.

Operating room scheduler and Health Unit Coordinator:

• Performs administrative activities and tasks necessary to enable the unit to run efficiently

• Assists the Director with inventory control, case scheduling and data

• Reconciles daily charges on patient accounts. This includes reviewing chart documentation for accuracy and completeness, working with nursing regarding documentation affecting charges, collaborating with materials for items builds, collaborating with PATH, working with Vendors regarding implants.

• Works with OR director and Clinical Lead to schedule cases and assist with equipment representative notification.

• Completes bi-weekly payroll for surgical Staffing. Maintains timecard adjustments daily and collaborates with Director of Surgical Services.

• Assists Director of Surgical Services with chart documentation audits as needed.

• Coordinates add on/urgent cases.

• Collaborates with outside vendors to ensure availability of instrumentation and support needed for surgical cases.

• Completes clerical and technical tasks as assigned including preparing surgical schedule for the next day. Collaborates with unit leads to ensure that equipment needs and patient needs are met prior to surgery.

• Requisitions supplies as needed

• Assist with departmental inventories and supply process improvement

• Manages phone calls and provides exceptional customer service

• Collaborates with Specialty clinics to ensure smooth transition of patient care

• Works with PATH to ensure timely authorization and patient scheduling.

• Collaborates with multidisciplinary team to move patients surgical date sooner if blocks are not fully utilized

Quality:

· Uses a pleasant voice when answering the telephone or contacting other departments

· Logs calls and relays messages accurately

· Reports appropriate issues to the maintenance department via telephone or computerized requisition

· Assures quality of care by adhering to infection control standards

· Follows hospital and nursing division's mission, philosophies and standards of care

· Participates in quality review and performance improvement projects

Professionalism:

· Maintains technical knowledge related to the job by attending in-services, educational workshops; and/or reviewing professional publications

· Demonstrates the accountability as a health care professional by recognizing each practitioner is individually responsible for his/her actions

Patient Advocacy:

· Protects the patient's rights, dignity, and privacy

· Interacts with patients, visitors, other departments, health professionals, contractors, and the general public in a helpful courteous manner at all times

· Responds promptly to customers, patient call system, locates nursing personnel and relays messages within 2 minutes of call from patient

Organizational Expectations:

· Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift

· HIPAA: facilitates to maintain patient confidentiality

· Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect

· Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.

· Safety: Practices workplace safety daily

Employee Engagement:

· Actively participates in all hospital Service Excellence initiatives and trainings

· Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes

· Completes all required annual education on or before the due date

Knowledge Skills and Abilities: Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.

· Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers

· Ability to effectively manage considerable mental stress

· Ability to express or exchange ideas by means of the spoken word

· Ability to receive detailed information through oral communication

· Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner

· Familiarity with computer and other business machines

Qualifications:

Must be familiar with the science of improvement, demonstrate excellent customer service skills, and excellent verbal and written communication skills. Must be proficient in the use of computer systems excel spreadsheets, Microsoft Word, Power Point and able to learn clinical systems.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.