Alterations Specialist

Job Overview At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Benefits Minimal weekday hours required (join for weekends only!) $400 bonus for every referral hired with NO LIMIT Competitive hourly pay rates & team bonus Get Paid Early! Additional terms and conditions apply. Generous Team Member discount Dayforce Wallet – Get Paid Early! Vision Care Supplemental Insurances—Critical Illness, Hospital Indemnity and Accidental Injury 401K Program Discount for Identity Theft Protection Discounts for Home and Auto Insurance Discounts for Mobile Legal Benefits (MetLife Hyatt Legal Plans) Pet Insurance Responsibilities Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person, communicating clearly and concisely, adapting style to suit customers by problem solving, excellent phone skills and resolving conflict. Use all systems to manage the customer flow to deliver five‑star customer experience. Maintain all service levels by being prepared, welcoming, meeting the needs & being there for all customers, this includes all operational checklist tasks and meeting customers emotional and practical needs. Responsible for providing an exceptional service experience to multiple customers at one time and contributing to the store achievement of Five‑Star Customer Service. Proactively address customer concerns with confidence, knowing when to elevate and partner with the leadership team. Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations, and promote all alteration services and personalization options. Assist stylists in closing sales by consulting with customers regarding gown fit and customization. Maintain store standards to support a flawless shopping experience. Maintain a high standard of dress that complies with the Dress Code Policy. Greets and escorts all alterations customers to and from alterations appointments. Inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer. Respond promptly to all customer questions by providing product and service information. Build long‑term relationships with customers to meet and exceed customer satisfaction and loyalty. Maintain inventory management by processing special order pick‑ups and ensuring first‑quality standards for all merchandise. Ensure that alteration pricing is at company standards. Manage all alterations, fittings, sewing, steaming, pressing and spot cleaning of garments to company standards. Resolve customer service issues in a swift and effective manner that complies with company guidelines. Support all cash wrap behaviors and process transactions with accuracy to make every customer feel celebrated. Maintain the alterations room so that it is consistently clean and well‑organized. Perform duties and tasks as assigned by store management. Physical Demands The employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity is needed to perform non‑selling responsibilities, such as use of POS terminals, counting money, steaming garments, accessing computers, and receiving or initiating telephone calls. Manual dexterity is needed to sew and perform fittings to David’s Bridal standards, as needed. Ability to lift and/or move up to 10 pounds. Must be able to see up close and at a distance, use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time. Education & Credentials High school diploma or equivalent degree. 1–2 years prior retail experience in an apparel or specialty store environment. Prior sewing experience required, preferably in bridal and/or special occasion production environment. Prior experience with computerized POS (Point of Sale) system is a plus. EEO Statement Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable. David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at View email address on click.appcast.io or View phone number on click.appcast.io if you need accommodation at any stage of the application process or want more information on our accommodation policies. Disclaimer The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary. Compensation The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range is specific to the state this role is posted in and may not be applicable to other locations. At David’s Bridal, it is rare for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate. #J-18808-Ljbffr