IT Change Manager

Job Title: IT Change Manager

Address: Baltimore, MD 21202

Job Description:
The IT Change Manager will serve as a trusted advisor and strategic partner, responsible for building readiness, driving adoption, and ensuring the successful implementation of new technology systems and processes. Duties include, but are not limited to:

• Lead Change Management Strategy
o Develop, manage, and execute a comprehensive change management plan aligned with project objectives, timelines, and resources.
o Develop and apply stakeholder assessments and surveys to track adoption progress, measure effectiveness of change activities, and adjust plans as needed.
o Ensure initiatives are delivered on time, within scope, and effectively adopted by end users.

• Drive Communication and Engagement
o Conduct analysis to understand stakeholder needs and readiness for change.
o Develop and deliver clear, accessible communication strategies and materials to support awareness and understanding of the project.
o Serve as the primary point of contact for change-related communications across agencies.

• Develop and Deliver Training
o Design and implement training strategies and learning plans to build end-user confidence and skills.
o Create training resources, job aids, and guidance tailored to diverse audiences across City government.

• Foster Collaboration and Relationships
o Build strong, credible relationships with agency partners, project teams, and leadership.
o Serve as a trusted advisor to leaders navigating organizational change.
o Partner closely with the Project Management Office (PMO) and technical teams to ensure alignment.

• Champion Best Practices
o Guide stakeholders in adopting leading change management approaches for cloud-based and enterprise system implementations.
o Identify and recommend improvements to change management processes and practices.

Thanks & Regards,