Service BDC Agent - Lost Pines Toyota

Job Description

Job Description

Business Development Center (BDC) Representative - Service

The Business Development Center Representative is responsible for receiving all incoming service calls, establishing relationships with customers and scheduling appointments for the service consultants. The BDC Representative interacts daily with the BDC Manager, Service Associates, Service Managers, support staff and customers at our locations.

Responsibilities

• Receiving inbound service phone calls and leads
• Identifying the client's needs and scheduling appointments
• Placing outbound phone calls to potential leads
• Ensuring all clients concerns are addressed prior to appointment date such as cost, warranty questions, appointment duration, etc
• Contacting clients prior to appointment date to confirm appointment
• Mailing marketing letters to provided leads
• Following up post visit to ensure customer satisfaction

Requirements

• High school diploma or equivalent
• Excellent oral, written and interpersonal communication skills
• Extensive customer service, sales, or telemarketing background
• Computer literacy, strong organizational and follow-up skills
• Ability to read and comprehend instructions and information
• Excellent problem solving skills
• BILINGUAL - SPANISH

Education and/or Experience

High School Diploma or GED; or one to two years related experience and/or training; or equivalent combination of education and experience.

Benefits

In addition to career-long personal development, our associates enjoy a number of benefits, including:

• Health Insurance
• Dental Insurance
• Life Insurance
• Paid Vacation
• Paid Sick Leave
• Paid Holidays
• Employee discount on vehicles

Our Company

Welcome to Lost Pines Toyota Employment Opportunities portal! If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for sharp, energetic people and supporting our community. We offer an excellent benefit package, and a great working environment.

If you want to set yourself apart from the ordinary routine of the average job, while earning an above average salary, simply apply and click "submit". Thanks for considering us in your employment endeavors!