Product Manager - International Enablement, Enterprise Solutions

How you'll help us Keep Climbing (overview & key responsibilities)

Delta’s International Enablement team is focused on driving global alignment and empowering Delta and its’ partners to deliver exceptional experiences. This team serves as the central point of engagement across Revenue Management, Loyalty, Alliances, IT, and international partners, owning a cohesive international development plan and centralizing backend delivery.

The International Enablement team is seeking a Product Manager to drive enterprise-wide tradeoffs to deliver scalable solutions and translate business strategies into technical roadmaps. This role will involve becoming a subject matter expert in Delta’s technical systems as well as understanding how these systems align with our Partner’s technical roadmaps. You will need to be able to create a cohesive international strategy and generate a centralized backlog of priorities while working with multiple partners on alignment.

Responsibilities:

• Develop and execute enablement strategies that support Delta’s international growth and partner success
• Serve as a liaison between Delta and global partners to ensure alignment on technology integration, and customer experience goals
• Create and own the international technical roadmap and centralized backlog
• Collaborate with Commercial and IT teams to implement scalable solutions for international operations and partner engagement
• Evaluate enterprise-wide tradeoffs and make decisions that optimize reliability and partner outcomes

What you need to succeed (minimum qualifications)

• Intellectually curious, highly motivated, and willing to challenge the status quo
• Can cut through ambiguity, identify solutions, and deliver results in a fast-paced environment
• Ability to build good connections within Delta’s commercial and IT departments, as well as with external vendors
• Strong technical aptitude with the ability to understand and support complex systems, integrations, and data flows
• Ability to develop and own technical solutions in collaboration with commercial organizations and IT, from ideation to implementation
• Excellent written and verbal skills and ability to communicate effectively with all levels of Delta’s organization
• Strong analytical and data skills
• Must be performing satisfactorily in current position
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Working knowledge of airlines and airline tools, processes, and data is strongly preferred
• Experience leading multiple projects with limited supervision and making well-informed priority tradeoffs
• Ability to work well with and rally diverse teams around a goal
• Track record of delivering thoughtful solutions while meeting or exceeding deadlines

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: 

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31) 
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period 
• 10 paid holidays per calendar year 
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave 
• Non-birthing parents are eligible for 2-weeks of paid parental leave 
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits 
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages 
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members 
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint 
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies 
• Recognition rewards and awards through the platform Unstoppable Together 
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare