Field Service Technician 95%-100% Non-Local Travel

Job Description

Job Description

Pay: $70,000.00 - $100,000.00 per year

Job description:

A Field Service Engineer is a professional who provides on-site technical support (Data Center), maintenance, and repair services for various types of equipment. This role has 95% non-local travel (3 weeks out and then home for 3-4 days). Their primary role is to ensure that the products or systems they are responsible for are functioning correctly and efficiently, often in diverse environments such as manufacturing facilities, hospitals, laboratories, or telecommunications sites. This is not an IT role, you will be responsible for mechanical/electrical/HVAC/industrial/construction. Here are some key responsibilities typically associated with this role:

• Installation: Field Service Engineers may be involved in the installation and setup of new equipment (Non-IT) or systems at customer locations.
• Maintenance: They perform routine maintenance tasks to ensure that equipment operates reliably and efficiently. This may involve inspecting components, cleaning, lubricating, and replacing worn parts as needed.
• Troubleshooting: When equipment malfunctions or experiences technical issues, Field Service Engineers are responsible for diagnosing the problem and implementing solutions. This requires strong problem-solving skills, technical knowledge, and the ability to work under pressure. A strong understanding of PLC's and VFD is a plus.
• Repairs: Field Service Engineers are often tasked with repairing equipment that has experienced failures or breakdowns. This may involve replacing defective components and adjusting settings.
• Customer Support: They provide technical assistance and support to customers, answering questions, addressing concerns, and offering guidance on the proper use and maintenance of equipment.
• Documentation: Field Service Engineers maintain accurate records of service activities, including service reports, work orders, and equipment documentation. This helps track the history of equipment maintenance and ensures compliance with regulations and standards.
• Training: They may conduct training sessions for customers or other employees on how to use and maintain equipment properly, as well as providing guidance on troubleshooting common issues.

Overall, Field Service Engineers play a crucial role in ensuring the reliability, performance, and customer satisfaction of the equipment or systems they support. They often work independently, constantly traveling to Data Center sites, and must possess strong mechanical/electrical/HVAC/industrial/construction technical skills, excellent communication abilities, and a customer-focused mindset.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Willingness to travel:

• 100% (Preferred)

Work Location: On the road