Financial Aid Advisor

Financial Aid Advisor

Black Hills State University is seeking a dynamic, student-focused professional to join our Student Financial Aid Office as a Financial Aid Advisor. This position is an integral part of the Enrollment Management team and is based on the Spearfish campus. The Financial Aid Advisor serves as a key resource for students and families navigating the financial aid process. This position provides personalized financial aid counseling, supports the administration of federal and institutional aid programs, and helps students understand their options for financing their education.

The ideal candidate is approachable, organized, detail-oriented, and committed to helping students succeed. Financial aid can be complex, and we are looking for someone who can turn complicated regulations and processes into information students and families can understand and use.

This position is grant funded for two years, with the intention of transitioning to a university-funded position following the grant period.

Key Responsibilities:

• Provide comprehensive, individualized financial aid counseling to prospective and current students and their families regarding federal, state, institutional, and alternative financial aid programs.
• Explain financial aid eligibility, award requirements, policies, deadlines, and student responsibilities in a clear and student-friendly manner.
• Respond to student and family inquiries by phone, email, and in person with professionalism, accuracy, and a commitment to excellent customer service.
• Review and process financial aid information and documentation in accordance with federal, state, and university regulations.
• Manage Satisfactory Academic Progress (SAP) processes, including monitoring, student communication, and review of SAP appeals.
• Coordinate and administer the Federal Work-Study (FWS) program, including awarding, monitoring, tracking, and communication with students and campus departments.
• Utilize the National Student Loan Data System (NSLDS) and other federal and institutional systems to research student eligibility and financial aid history.
• Maintain accurate student records and ensure compliance with applicable federal, state, and university policies and regulations.
• Collaborate with campus partners across Enrollment Management and other university departments to support student enrollment and retention.
• Participate in financial aid outreach activities, including financial aid workshops, FAFSA information nights, student orientations, and other recruitment or enrollment events.
• Stay current on changes to federal and state financial aid regulations, institutional policies, and financial aid programs.
• Perform other duties and responsibilities as assigned.

Minimum Qualifications:

• Bachelor's degree or equivalent combination of education and experience.
• 1–3 years of general office or administrative experience.
• Strong written and verbal communication skills.
• Strong interpersonal and customer service skills with the ability to work effectively with students, families, faculty, staff, and campus partners.
• Ability to explain complex information clearly to individuals with varying levels of knowledge and experience.
• Ability to exercise sound judgment, maintain confidentiality, and handle sensitive student information appropriately.
• Ability to work independently while also contributing effectively as part of a collaborative team.
• Strong organizational skills and attention to detail.

Preferred Qualifications:

• Previous experience working in financial aid or higher education.
• Experience with Banner Student Information System (SIS) or another student information system.
• Knowledge of federal financial aid regulations, including FAFSA, Federal Pell Grant, Direct Loans, Federal Work-Study, and Satisfactory Academic Progress.
• Experience counseling students or providing financial aid advising.
• Experience working with NSLDS or other federal financial aid systems.

To Apply:

Applications must be made online at Candidates will need to attach a cover letter, resume and the names/contact information of at least three professional references. This position is open until filled with a first review date August 31, 2026 at 11pm mountain time. For application assistance, please contact Human Resources at View phone number on click.appcast.io. Questions specific to the position may directed towards Tirzah Knight at View email address on click.appcast.io. Arrangements for accommodations required by disabilities can be made by contacting Cassie Maser at View phone number on click.appcast.io or View email address on click.appcast.io. Employment is dependent upon a satisfactory background check.