Senior Mobile Expert| Spanish Bilingual Preferred

Sr Mobile Expert are experts who help customers find, understand, and resolve the best mobile experience and service. They work in company-owned Experience stores, using new systems and tools from research to resolution, and collaborate with Customer Service and Engineering to create a one‑stop solution to customer pain points. Job Responsibilities Sells appropriate products, features, and services based on customer needs. Resolves customer pain points in one interaction using in‑store systems and digital tools. Completes ongoing training to stay current and develop knowledge and skills as a subject matter expert in all T‑Mobile offerings. Consistently leverages digital tools in interactions and onboarding. Works collaboratively to build and contribute to a culture of sales and service. Education and Work Experience High School Diploma / GED (Required) Retail experience: 12+ months as a Neighborhood Mobile Expert Customer Care experience: Elite Expert, Account Care Customer Care experience: Elite Expert, Technical Care Knowledge, Skills & Abilities Customer Service: strong customer service skills, passion, integrity and energy to create a dynamic work environment. Retail Sales: experience in a high‑volume environment and ability to work in varied environments (Required). Detailed and Organized: strong organization, multi‑tasking, versatility, communication and attention to detail (Required). Training: acclimate local Retail Sales Associates and Partner Sales Associates to the unique event environment (Required). Mathematics: consistent accuracy with basic math and proficient use of a calculator is required (Required). Pass certification and quarterly re‑certification process (Required). Licenses & Certifications At least 18 years of age. Legally authorized to work in the United States. Travel Travel Required: No DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No Compensation Hourly Base Pay: $29.00 Annualized Incentive Target: $7,200 All employees at T‑Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives. Successful candidate's incentive earnings vary based on performance and full‑time status. Benefits Full and part‑time employees have access to the same benefits when eligible, including medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays, paid parental and family leave, family building benefits, back‑up care, childcare subsidy, tuition assistance, college coaching, disability coverage and additional voluntary programs. Eligible employees may also receive mobile service & home internet discounts, pet insurance and access to commuter and transit programs. Equal Opportunity Talent comes in all forms at the Un‑carrier. T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Accommodation Individuals with a disability who need reasonable accommodation at any point in the application or interview process may email View email address on click.appcast.io or call View phone number on click.appcast.io. This contact channel is not a means to apply for a position and we will not respond to non‑accommodation related requests. #J-18808-Ljbffr T-MOBILE USA, Inc.