Service Advisor

Service AdvisorRomeo Auto is seeking a personable and knowledgeable Service Advisor to join our growing team. As the liaison between our customers and service technicians, you will play a key role in delivering exceptional customer service, ensuring vehicle issues are accurately diagnosed, and managing repair timelines efficiently. Compensation will range from $80-$90k based on experience.At Romeo Auto Group, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. At Romeo Auto Group, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.Benefits:401 (k)401 (k) Matching Health Insurance Dental InsuranceVision Care InsuranceFlexible Spending AccountHealth Savings Account Paid Time OffKey Responsibilities:Greet customers promptly and professionally in the service laneCommunicate with customers to understand their vehicle concerns and service needsGenerate accurate service repair orders and provide cost and time estimatesCoordinate with technicians to ensure timely completion of services Keep customers informed throughout the repair processUpsell additional service recommendations when appropriateHandle warranty and insurance documentation when requiredEnsure high levels of customer satisfaction by managing expectations and resolving concernsWhat we are looking for:Prior experience as a Service Advisor or in a customer service role is preferredStrong communication and interpersonal skillsWorking knowledge of vehicle systems and repair processes is a plus Comfortable using dealership management systems and scheduling toolsOrganized, detail-oriented, and able to multi-task in a busy environmentValid driver's license and clean driving record is a mustAutomotive industry background is a mustRomeo Auto is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. #J-18808-Ljbffr Romeo-Auto-Group-3