VRAM Engineering Support Services Technician

The Opportunity Are you looking for an opportunity to share your experience in cybersecurity and security engineering to safeguard our nation? Are you looking for an opportunity to combine your technical skills with big-picture thinking to make an impact on national security? You understand your customer’s environment and how to best provide support for their mission. Your ability to translate real-world needs into technical specifications makes you an integral part of delivering a customer-focused engineering solution. As a VRAM Engineering Support Services Technician, you will shape Navy missions by providing engineering guidance to the VRAM community for VRAM functionality. You will work closely with the VRAM engineering and development teams to resolve issues quickly, and your customer will trust you to design, develop, and evolve systems with advanced technology solutions. You will broaden your skill set by defining architecture and engineering solutions, merging operational Navy experience and engineering support to develop trust within the greater VRAM community. Join us and create the future of information assurance systems for the Navy. In this role, you will closely impact military missions by championing customer-facing engineering support, developing, reviewing and revising user guides, and providing hands‑on support to critical mission areas. With mentoring, challenging hands‑on problem-solving, and opportunities to learn new tools and skills, we focus on growing as a team to make the best solutions for our customers. What You’ll Work On Translate complex business requirements and align the appropriate solution to support business needs. Respond to VRAM engineering support requests. Perform VRAM troubleshooting by working closely with the VRAM engineering and development teams to resolve issues as required, including providing support to personnel at all levels from site level users to cyber policy makers. Provide engineering guidance to the VRAM user community, including guidance via telephone, Microsoft Teams chats and meetings, or in-person training sessions. You Have 1+ years of experience delivering Tier 1–3 engineering support through effective written and verbal communication. 1+ years of experience using the Navy's VRAM tool, including uploading ACAS scan files to appropriate systems. Knowledge of systems engineering and information technology. Ability to develop or revise user guides and policies to improve user understanding, ability, effectiveness, supportability, and sustainability. HS diploma or GED. CompTIA Security+ Certification. Secret clearance. Nice If You Have 6+ years of experience supporting the engineering of information technology systems for a DoD or government agency. 4+ years of experience operating and maintaining an enterprise-level help desk. Ability to provide technical leadership within a team of both the government and its customers in the planning, investigation, design, and implementation of physical and logical VRAM solutions. Bachelor's degree in Engineering, CS, Mathematics, or Physical Science. Clearance Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; Secret clearance is required. Compensation Salary range: $61,900.00 to $141,000.00 (annualized USD). This posting will close within 90 days from the posting date. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. #J-18808-Ljbffr Booz Allen Hamilton