Manager of Maintenance Operations

Manager of Maintenance Operations
Newton, MA
$100,000 – $120,000+ / year

OVERVIEW
A property management company covering a mixed residential and HOA portfolio in the Boston area is hiring a Manager of Maintenance Operations to run the maintenance department end to end. This role is 80% in the office, 20% in the field. You'll report directly to the COO and own everything from response times to vendor relationships to the department's bottom line.

This is a senior leadership role for someone who's managed field teams before and wants to run an entire maintenance operation, not just one property.

WHAT YOU'LL DO

Own overall service-level response times across the maintenance department

Keep the work order backlog under control and visible to leadership

Set and enforce field quality standards across the portfolio

Manage vendor capacity and relationships so crews and contractors can cover demand

Own department profitability — budgeting, cost control, and margin on maintenance work

Directly manage and coach a structured team: a Field Operations Specialist, a Project Manager/Estimator, the Maintenance Coordination Team, and field technicians

Run the department day to day inside PropertyMeld, Buildium, and QuickBooks Online

Report regularly to the COO on service levels, backlog, and department performance

Build and maintain the processes that keep a mixed market-rate, luxury, and HOA portfolio running smoothly

WHY YOU MATTER
Maintenance is the department residents notice the most — when it works, nobody thinks about it; when it doesn't, everything else looks bad. You're the one keeping response times fast, crews accountable, and the department actually profitable while doing it.

WHAT IT TAKES

5–7+ years of progressive experience leading maintenance, facilities, construction services, or field operations

Direct people management experience over field teams — you've hired, coached, and held people accountable before

Comfortable owning a budget for a maintenance department, not just following one

Experience with PropertyMeld, Buildium, or similar software, or quick to pick up new systems

Vendor management experience — sourcing, negotiating, and holding contractors to their wordStrong communicator, comfortable reporting to a COO and coordinating across a multi-person team

Comfortable working across different property types — market rate, luxury, and HOA/condo communities all run a little differently

A problem-solver who can prioritize a backlog and keep response times tight

THE PERKS!

Performance-based incentives and bonuses

Employer-sponsored health insurance

15 paid PTO days

5 paid sick days

Paid company holidays

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