Service Manager

Job Title: Service Manager
Location: Firestone Complete Auto Care – Canton Harmont

Overview:

Firestone Complete Auto Care is seeking a dedicated and experienced Service Manager to join our team. This position is ideal for a results-driven leader with strong customer service and automotive knowledge. The Service Manager oversees daily shop operations, manages the technician team, and ensures every customer receives top-quality service and honest recommendations.

Key Responsibilities:

• Team Leadership:
  • Supervise and motivate technicians and service staff to maintain high productivity and morale. 
  • Coordinate daily workflow and ensure timely completion of repair and maintenance jobs.
• Sales and Customer Relations:
  • Provide accurate quotes and sell recommended jobs based on vehicle needs. 
  • Build strong relationships with customers through clear communication and transparency. 
  • Strive to exceed customer satisfaction goals and store sales targets.
• Operations Management:
  • Order and manage inventory and parts efficiently to support fast turnaround times. 
  • Ensure adherence to company processes, quality standards, and safety protocols. 
  • Assist with payroll management and scheduling to balance labor costs and coverage.
• Performance and Financial Management:
  • Monitor and manage daily sales, productivity, and profitability metrics. 
  • Lead by example in achieving individual and team sales goals. 
  • Contribute to business growth through proactive shop management and staff development.

Qualifications:

• Previous experience in automotive service management or a related role preferred. 
• Strong technical understanding of vehicle maintenance and repair. 
• Excellent leadership, communication, and customer service skills. 
• Ability to work in a fast-paced environment and handle multiple priorities. 
• Basic computer proficiency and familiarity with point-of-sale and scheduling systems.

Compensation and Schedule:

• Schedule: Approximately 42 hours per week (full-time, variable schedule including some weekends). 
• Compensation:
  • Hourly pay plus overtime.
  • Monthly performance bonuses and “spiffs” (sales incentives).
  • Comprehensive benefits package available.

Why Join Firestone Complete Auto Care?

• Competitive pay with bonus opportunities.
• Career growth potential within one of the nation’s leading automotive service organizations.
• Supportive, team-oriented work environment.
• Employee discounts and benefits.

To Apply: Submit your resume and a brief cover letter highlighting your leadership experience in automotive service. 

Firestone Complete Auto Care is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive workplace for all employees.

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need.