IT Support Specialist - Temporary

Job Description

Job Description

CordenPharma is a leading full-service Contract Development and Manufacturing Organization (CDMO) specializing in active pharmaceutical ingredients (APIs), excipients, drug products (DPs), and packaging. With around 3,000 employees worldwide, we help pharmaceutical and biotech companies manufacture medicines with the ultimate goal of improving people’s lives.
Our network, spanning Europe and the U.S., provides flexible and specialized solutions across six technology platforms: Peptides, Lipids & Carbohydrates, Injectables, Highly Potent & Oncology, Small Molecules, and Oligonucleotides. We strive for excellence in supporting this network and are committed to delivering the highest quality products for patient well-being.
Our People VisionWe strive for excellence. We share our passion. Together, we make a difference in patients' lives.

THIS IS NOT A CORDEN PHARMA EMPLOYEE POSITION. IT IS A SHORT-TERM TEMPORARY POSITION EMPLOYED THROUGH A TEMPORARY AGENCY.

SUMMARY

The IT Support Specialist supports all user desktop hardware and applications. This position performs a wide spectrum of IT tasks and requires both general and specific knowledge in many areas. The IT Support Specialist is a direct interface with Corden Pharma computer users.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties will be assigned.

User Support:

• Provide support and training to all users on all company-wide network systems
• Track user support requests and system failures through the Help Desk System; assign tickets to other IT personnel, as needed
• Configure and install PC hardware and software, to include upgrades and special configuration scenarios
• Configure and support all company approved mobile devices and applications
• Provide new employees with an orientation of the computer systems and procedures
• Handle inventories, files, and other IT-related data processing tasks
• Add new users in Microsoft AD as specified by account requests and perform other administrative functions within AD
• Provides support for the Agilent OpenLab environment

Network Support:

• Troubleshoot and fine-tune: print queues, print servers, connectivity issues, client configuration(s) as required, and monitor systems
• Recommend, install, and configure LAN equipment, PCs, peripherals, and software
• Assist in obtaining specifications and selecting computer software and equipment based on various factors including user needs and productivity
• Maintain documentation for all hardware and software
• Maintain and troubleshoot company cellular and VoIP Phone Systems
• Provide Conference Room Services: video conferencing support, AV setups, etc.

LEADERSHIP & BUDGET RESPONSIBILITIES

Provides guidance where appropriate. Participates in the budget process as required.

SAFETY & ENVIRONMENTAL RESPONSIBILITIES

Every individual is personally responsible for the safety and environmental aspects of his or her activities in the workplace. Each employee is expected to perform their job duties in a safe manner utilizing all their knowledge, training, ability, and experience.

QUALITY RESPONSIBILITIES

Corden Pharma Colorado (CPC) is a manufacturer of a variety of pharmaceutical products. In following Current Good Manufacturing Practices (cGMP), Corden Pharma Colorado manufactures in accordance with the US Food and Drug Administration (FDA), International Council for Harmonisation Q7 (ICH), and other global regulations as applicable. This is critical as it is our mission to not place patients at risk due to inadequate safety, quality, or efficacy. CPC’s Quality Management System, which incorporates cGMP, is designed to deliver this quality objective. Attainment is produced through the requisite participation and commitment of all staff across departments and at all levels within the company.

cGMP is the part of Quality Management System ensuring products are consistently produced to accurate quality standards. Adherence to clearly defined procedures, in compliance with the principles of cGMP, is required when performing operations across Corden Pharma Colorado.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Associate Degree or equivalent from a 2-year college or technical school, and 2 years related experience preferred; an equivalent combination of education and experience would be acceptable. IT related certifications are a plus.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to calculate figures. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

None.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; work with hands; and talk or hear. The employee is occasionally required to stand; walk; reach above shoulder height; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

CORE COMPETENCIES

These are the specific areas of knowledge, skill and ability that are important for successful job performance. They must be job related and consistent with business necessity.

• Good knowledge of computer systems (software and hardware)
• Basic Active Directory administration experience
• Familiarity with virtualization software, i.e., VMWare
• Desktop/laptop imaging experience
• Knowledge and experience with Windows XP/Windows 7/Windows 10
• Should have some experience in a networked client-server environment (e.g., TCP/IP, DNS, DHCP, etc.)
• Knowledge of Microsoft Office Suite (2010/2013/2016)
• Analytical and troubleshooting skills
• Ability to handle multiple tasks simultaneously
• This position requires excellent customer service and communication skills
• Must be a team player and can multi-task
• Project management skills
• Willingness to learn new technologies

SALARY

Actual pay will be based on your skills and experience.

BENEFITS – This is not a Corden Pharma Employee position. This position is employed through a temporary agency.

Benefits are those provided by the temporary agency.

EQUAL OPPORTUNITY EMPLOYER

Corden Pharma provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Corden Pharma embraces fair hiring practices.

This position will expire on 7/24/26