Conference & Guest Services Coordinator

Conference & Guest Services Coordinator

Creative Dining Services is seeking a part-time Conference & Guest Services Coordinator for the Haworth Hotel, a 48-room boutique hotel in downtown Holland on Hope College's campus.

This role manages guest reservations, meetings, and hospitality events while supporting daily hotel operations and guest service.

Responsibilities:

• Acts as a point of contact for guest inquiries, reservations, and events.
• Supports the Catering Manager by performing catering and bartending duties as required for events.
• Handles administrative and reporting tasks in Microsoft Office and Google Suite.
• Assists the General Manager with scheduling, compliance, operations, and continuous process improvement.
• Ensures high guest satisfaction and adherence to safety and company policies. Checks on room set-ups, audio-visual, and special requests to assure space is properly configured per guest, and that amenities are as ordered.

Physical Demands/Work Environment:

Hands-on position requiring physical work in support of conference center operations. Must be able to lift up to 25 lbs. Work may occur in hot, cold, or humid environments and may occasionally require extended or flexible hours based on operational needs.

Benefits:

• Free meal + drinks every shift
• Daily pay option get paid when you need it
• 24 hours holiday pay after 60 days
• Free access to Hope College fitness center after 60 days
• Free entry to Hope College sports & campus events
• Retail discounts at the campus bookstore + markets

Education:

• Minimum of two years administrative experience
• Experience in hospitality environments
• Proven superior customer relations skills required
• Microsoft Office proficiency. Google Suite proficiency preferred.

About Creative Dining Services:

Creative Dining Services partners with college, universities, Fortune 100 companies, full-service senior living communities, conference centers and K-12 schools and camps to provide a different kind of hospitality and facility management services experience one that's fun, innovative, and focused on your community. Why? Because that's how it should be.

Creative Dining Services is an Equal Opportunity Employer and Veteran-Friendly!