Claims Adjuster Trainee

Job Description

Job Description

Claims Adjuster Trainee

Onsite in Lake Mary, FL

At Frontline Insurance, we are on a mission to Make Things Better, and our Claims Adjuster Trainee plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one.

What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Claims Adjuster Trainee, where you can make a meaningful impact and grow your career, your next adventure starts here!

Our Claims Adjuster Trainee enjoy robust benefits:

• Health & Wellness: Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• Financial Security: 401k Retirement Plan with a generous match
• Work-Life Balance: Four weeks of PTO and Pet Insurance for your furry family members.

What you can expect as a Claims Adjuster Trainee:

• 1. Orientation & Licensing – Complete onboarding and obtain required state licensing.
  2. Policy Interpretation – Learn insurance policy provisions and coverage details.
  3. Application & Assessment – Apply specific regulations and complete final evaluation.
  4. Customer Service & Communication – Develop skills for effective client interaction and support.
  5. Claims Lifecycle & Systems – Understand end-to-end claims process and system navigation.
  6. Property Construction & Materials – Gain knowledge of building components and materials
  7. Estimating – Learn fundamentals of property damage estimation.
  8. Investigation & Evidence – Acquire techniques for gathering and evaluating claim evidence.
  9. Coverage Evaluation – Assess policy coverage and determine claim applicability.
  10. Subrogation & Liability – Understand recovery processes and liability principles.
  11. Dispute Resolution – Learn strategies for resolving conflicts and claim disputes.
  12. Field Operations – Participate in on-site inspections and fieldwork procedures.
  13. Obtain the Florida Adjuster’s license within 60 days of hire
  14. Obtain all other required state licenses within 90 days of hire.
  15. As necessary, upon acquisition of required licensing:
      1. Deliver empathetic, customer-focused service throughout the claim lifecycle: coverage analysis, investigation, evaluation, reserving, negotiation, and resolution.
      2. Apply policy interpretation and coverage evaluation skills to ensure fair and transparent claim outcomes.
      3. Conduct thorough claim investigations, including on-site inspections, recorded statements, and other evidence gathering.
      4. Utilize estimating tools and systems to assess property damage accurately.
      5. Collaborate with team members and stakeholders to resolve disputes and support subrogation and liability processes.
      6. Maintain compliance with internal quality standards and state regulations.
  16. Assist with catastrophe operations as required, including, but not limited to working extra hours during major events or deploying to affected areas to help policyholders.

What we are looking for as a Claims Adjuster Trainee:

• Bachelor’s degree is preferred or minimum one year of work or customer service experience.
• Strong organizational, time management, and communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to work independently and collaboratively in a fast-paced, high-volume environment.

Why work for Frontline Insurance?

At Frontline Insurance, we’re more than just a workplace – we’re a community of innovators, problem solvers, and dedicated professionals committed to our core values: Integrity, Patriotism, Family, and Creativity. We provide a collaborative, inclusive, and growth-oriented work environment where every team member can thrive.

Frontline Insurance is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.