Clinical Training Manager

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Amplifon Americas , parent company to Miracle-Ear and Amplifon Hearing Healthcare, a global leader in hearing health care, has a strong demand for an authentic, creative, diverse and versatile candidate for our Clinical Training Manager role. We are looking for someone who is forward-thinking to help us strive towards everyday excellence while focusing on customer devotion and personal impact to ensure we are acting responsibly in everything we do. The Clinical Training Manager supports Miracle-Ear in the design and delivery of dynamic learning solutions. Utilizing their clinical experience, leadership agility and dynamic vision to build, execute, and sustain dynamic learning solutions. This position will support business strategies, foster leadership success, and drive improvements in the employee and patient experience. The Training Manager is accountable to the Retail Academy Senior Training Manager to ensure that the Customer Experience , essential Product Features & Knowledge, Sales Methodology , and Brand Strategy are effectively represented in all learning programs and solutions. Key Responsibilities:

• Utilizes effective partnership and consultation to translate business performance & needs into learning solutions, having the opportunity to co-design, develop and implement training solutions accordingly
• Partners with Retail Excellence, store leadership and sales leaders to tailor specific action plans as appropriate to boost the performance of existing store employees, tracking and monitoring Key Performance Indicators to measure impact
• Applies knowledge of adult learning principles to design, create, and facilitate best in class learning programs
• Determines and utilizes the most effective training methods such as classroom, live virtual, eLearning modules, train-the-trainer, web tutorials, conferences, workshops and coaching.
• Identifies required curriculum for program participants, assesses learning needs through data and real-life execution, and develops appropriate training solutions across a variety of subject areas including clinical protocols, sales and marketing, systems and processes, Miracle-Ear tools and protocols, and product training
• Develops assessments to effectively evaluate true business performance impact of executed learning plan
• Effectively teaches and facilitates highly technical concepts to adults with a broad array of backgrounds and experiences in small, medium and large group settings, both in person and virtually
• Effectively adapts and executes 1 to 1 and 1 to few in-store learning solutions to drive specific performance improvements
• Support continuing educational training and requests in partnership with the CEU Coordinator, through individual or team developed training content and participate in scheduled off-site education and training programs in manner that is most cost-effective for the company
• Role is open to remote out of state candidates or hybrid structure for those that reside in Minnesota
• Position will require 25-30% domestic travel

Qualifications in this role include, but are not limited to:

• Current Hearing Instrument Specialist License or Audiologist and National Board Certification (NBC) (preferred) or willing to obtain NBC certification within the 1st year of hire
• Maintain required state CEU accreditation for individual HIS License
• Minimum of 3-5 years developing training, teaching, facilitation, and coaching experience preferred
• 3-5 years' experience in the healthcare field, in a sales or sales management role preferred
• Bachelor's degree preferred
• Proficiency in Microsoft Word, PowerPoint, Excel, Articulate and other training/educational platforms

Preferred Experience and Skills:

• Demonstrated proficiency in creating educational and/or training material in MS Word, PowerPoint, Excel, Articulate and other training/educational platforms
• Demonstrated verbal and written presentation skills with a wide range of audiences, displaying comfort in training in person or through remote platforms that is both engaging and effective
• Displays comfort learning new products, generating documentation and training employees
• Highly organized, consistently positive and self-directed with proven ability to manage and prioritize multiple tasks in a fast-paced environment
• Plan, prioritize and identify needs for new projects, initiative, and change, including preparation and communication tools
• Excellent verbal and written communications skills
• Exceptional organizational skills with ability to manage multiple priorities
• Ability to be flexible and adapt easily to the changing needs of both the department and the business

Compensation: Based on qualifications we anticipate the hiring range will be$100,000-$120,000 Benefits Offered:

• Medical, Dental, Vision, 401(k) with company match, generous vacation, safe and sick leave, paid holidays, in addition to other benefits.
• Flexible work arrangements to help support your work/life balance.
• Paid time off dedicated to volunteering and giving back to the communities where we live and work.
• Expand your experience by taking advantage of our global mobility opportunities.

About Us: Amplifon, parent company to Miracle-Ear and Amplifon Hearing Healthcare, is the global leader in the Hearing Care Retail market. We have 70+ years of history behind us and we continue to invest and innovate to make more possible every day. With a global presence spanning 26 countries, our team of over 19,400 passionate professionals are on a mission to help people rediscover the emotions of sound. Amplifon Americas, defined as Canada, Latin America, and the United States is the largest market in the organization with significant growth potential over the next several years. Miracle-Ear has led the way in innovation and customer service, helping over 50 million people with hearing loss. We operate over 1,500 franchised and corporately owned retail clinics across the United States and take pride in offering solutions that enhance our customer's quality of life. At Amplifon, we don't just provide hearing care solutions-we advocate for the individuals behind our success. Joining our team means more than just a job; it's an invitation to be heard, to create meaningful connections, and to form your own path to success. With an encouraging environment brimming with opportunities for development, you'll find yourself surrounded by colleagues who are not just coworkers, but supporters for your journey. In recognition of our commitment to empowering people, we are thrilled to announce that Amplifon has been honored as a "Top Employer 2024" across Europe, the United States, Canada, and New Zealand by the Top Employers Institute. Join us in our quest to empower lives and be part of a team that's shaping the future of hearing care with passion and innovation. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs. #MiracleEar #urgentlyhiring