Clinical Supervisor

Clinical Supervisor

Groups Recover Together was founded in 2014 to make treatment for opioid addiction respectful, accessible and affordable. We empower our members to regain control of their lives through a combination of community support, outpatient weekly group therapy and medication to manage withdrawal using buprenorphine and naltrexone.

What differentiates Groups is the belief that long-term recovery from opioids is tied to aspects of life that are beyond the reach of traditional medical care. We approach fighting addiction as a team sport and provide each member with a care team that works together to ensure our members receive comprehensive, coordinated care. Our outpatient model is designed to fit into our member's schedules so they can keep working and living a normal life. As a result, our outcomes reflect the success of our model and the commitment of our members with 74% remaining in treatment after 6 months, 90% attending group therapy each week and 89% abstaining from illicit substances each week.

Groups has grown to become the national leader in value-based care for opioid use disorder that is proven to help our members beat addiction and get their lives back.

Responsibilities

At Groups, the Clinical Supervisor will play a key role in our organization by supporting the delivery of high-quality care. You will be responsible for achieving quality goals and for helping to implement new clinical protocols and initiatives. You will serve as a role model, reflecting the organization's treatment philosophy, goals and policies to colleagues and members. The Clinical Supervisor will manage a team of 6-10 counselors across multiple offices. This role reports to the State Director and collaborates closely with the Regional Director, Clinical Director and Director of Quality and Compliance.

Duties & Responsibilities

• Coach clinical staff on managing complex cases, improving their independent, clinical skills and adhering to clinical policies and procedures
• Provide direct/in-person clinical oversight and support on a regular basis
• Drive great clinical outcomes for our members by performance managing substance abuse counselors to meet the organization's companywide key performance indicators
• Conduct individual and group clinical supervision to develop skills and drive performance improvement (and document as appropriate)
• Conduct direct observation of counseling services (intake and group) to provide appropriate feedback and coaching to staff
• Partner with the Regional Director to ensure all day to day functions run smoothly in order to deliver high quality care
• Address quarterly chart review trends and provide additional training/support, as needed, to ensure clinical documentation meets internal and external expectations
• Ensure clinical documentation is submitted in a timely manner
• Assist in preparations for site audits (e.g., state licensing, accreditation, managed care)
• Provide Counselor coverage (PTO or illness) or other direct clinical services as appropriate or assigned
• Participate in the interview process for Counselors
• Perform quarterly/annual performance reviews for Clinical Staff and manage HR issues, working with State Director, HR and Clinical Director
• Help roll out new clinical protocols and product offerings
• Identify and act on opportunities for improved performance
• Participate in Quality & Compliance related initiatives as appropriate
• Ensure all new Counselors are trained effectively and fully understand the organization's treatment model, policies & procedures, and values
• Identify staff training needs to meet quality goals and ensure those needs are met
• Support development of local or central training content, as subject matter expert
• Support successful launch of new locations, including hiring, community outreach, and demand generation
• Deliver structured and effective onboarding for new employees that both conveys technical knowledge and imparts culture
• Establish Groups as a respected & positive presence in the community
• Help deliver training, as needed
• Represent the organization in meetings and events, as the clinical expert or lead
• Assist Clinical Directors with implementing new clinical protocols and initiatives
• Accountable for clinical outcomes and related KPIs in assigned region and for optimizing clinical KPIs
• Work collaboratively with the providers and Regional Medical Director
• Ability to work remotely with regular and required travel to offices
• Performs other duties as assigned

Qualifications

• Master's Degree in the Behavioral Health field (Psychology, Counseling, or similar field), (2+) years of full-time behavioral health experience and Licensed as an LCSW, LPP, LMHC, LPP, LPCC, LPCC-S, LCADC
• At least 5 years clinical experience in addiction or other areas of behavioral health, at high-quality, reputable organizations
• A desire to assume general management responsibility and extend your skills beyond direct clinical work or clinical management
• Knowledge of the local market and the addiction space – other treatment providers, local stakeholders, community organizations, etc.
• Proven management experience leading people and teams, with the ability to work with everyone from senior managers to physicians to entry-level employees
• Experience hiring top talent, ideally across both clinical and non-clinical roles
• You have a high bar for talent and know how to evaluate whether candidates meet it
• Excellent communication skills. You know how to manage communication effectively across a large, dispersed team, and are comfortable representing the organization to external audiences
• Some exposure to operations, and an appreciation of what it takes to run a medical practice at scale
• Experience with a multi-site healthcare services organization strongly preferred· Extremely high standards for self and team
• Must have a valid driver's license, clean driving record and own transportation to travel to multiple offices
• The ability to travel up to 50% of the time to multiple office locations

Physical Requirements & Working Conditions

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities; these are made on a case-by case basis.

While performing the responsibilities of the role, the employee is required to talk and hear. The employee is often required to sit and use his or her hands and fingers. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Limitations and Disclaimer

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.