About Legion
Let’s be real, AI isn’t magic; Legion was built to move beyond AI
hype—delivering secure, reliable systems that work alongside the people tackling
the world’s most critical challenges.
Born from a Department of Defense partnership and trusted by leaders across
government and enterprise, Legion embeds intelligence inside complex systems,
unlocking data, accelerating human workflows, and strengthening mission-critical
systems. We don’t replace workflows—we optimize them, ensuring quality,
efficiency, and reliability inside the platforms our partners already use.
With world-class collaborators like Palantir, Nvidia, HPE, and Oracle, we’re
building intelligent infrastructure that enhances human capability and drives
impact at the edge and across a range of enterprises.
We’re looking for bold thinkers and doers to join us in shaping the future of AI
that’s secure, grounded, and built to work.
Customer Success Manager - Federal (D.C. Hybrid)
***US Citizenship or Greencard is required due to US Government contract
requirements***
***Location + Travel - This is a hybrid position, you will be located onsite at
customer location 2-3 days per week in Northern Virginia. Other travel as
needed.***
Role Responsibilities
* Advocate For Customers: Act as the voice of the customer within the
organization, advocating for customer needs and requirements to the product
team.
* Manage Customer Requirements: Serve as project manager for any new feature
development for the user as well as for deploying the Legion platform for a
given customer.
* Be a Legion Expert: Develop hands-on technical knowledge of Legion’s product
and feature capabilities so that you can ensure our customers are using
Legion in the way that’s best for their team.
* Lead Customer Onboarding: Train customers on how to use the platform,
including training administrative users and champions on how to enable their
team members’ success.
* Demonstrate Value: Work with customers to understand what really matters to
them and their leadership and demonstrate the way that Legion meets that need
qualitatively and quantitatively.
* Build High-Quality Relationships: Develop relationships with multiple levels
of customer stakeholders - everyone from end users, to security engineers to
CISOs.
* Ensure Renewals: Work closely with the sales teams to identify the best path
to renew and expand customers while minimizing churn risks.
* Provide Feedback: Proactively gather customer feedback and insights through
surveys, interviews, and data analysis, and relay this information to our
engineering team.
* Manage Issues: Collaborate with engineering to ensure timely resolution to
customer issues and maintain consistent communication with our customers.
Required Qualifications
- SECRET or TS/SCI Security Clearance.
- Significant experience as a CSM or AM working with the government. Our team
is lean and requires someone who is able to thrive in the federal space
without significant guidance.
* Willingness to travel. You will need to be onsite with our customers
frequently. Most of them will be on the East Coast.
* Experience with a technical product. You’ll need to have worked with a
highly-technical product in the past. Legion is a Generative AI product and
the technology itself is highly complex. While our users can be anyone at an
enterprise, the decision-makers involved in bringing Legion to their company
(e.g., CTOs, CIOs) are often quite technical and you will need to be able to
comfortably communicate with them.
Exceptional communication skills. You represent Legion to the customer, and you
represent the customer to Legion. Effectively communicating in both directions
is paramount and critical to the success of both the customer and Legion.
* Proven ability to collaborate. You can work effectively with cross-functional
teams, including sales, product, and/or engineering to articulate customer
needs and develop new platform capabilities to meet them.
* Understanding of AI technologies. You understand machine learning concepts
and their applications in real-world scenarios and can communicate them to
customers of varying levels of technical backgrounds.
Preferred Qualifications
* Experience working at a startup. Legion is early-stage and that means there’s
a lot of things that aren’t figured out yet. You’ll need to be comfortable
with operating in that kind of environment.
* Technical background. You have some experience building tools for project
management (e.g., using Excel, SQL, Python, etc.) or developing your own
applications for this or other purposes.
Location + Travel
* This is a hybrid position, you will be located onsite at customer location
2-3 days per week in Northern Virginia. Other travel as needed.
About Legion
Let’s be real, AI isn’t magic; Legion was built to move beyond AI
hype—delivering secure, reliable systems that work alongside the people tackling
the world’s most critical challenges.
Born from a Department of Defense partnership and trusted by leaders across
government and enterprise, Legion embeds intelligence inside complex systems,
unlocking data, accelerating human workflows, and strengthening mission-critical
systems. We don’t replace workflows—we optimize them, ensuring quality,
efficiency, and reliability inside the platforms our partners already use.
With world-class collaborators like Palantir, Nvidia, HPE, and Oracle, we’re
building intelligent infrastructure that enhances human capability and drives
impact at the edge and across a range of enterprises.
We’re looking for bold thinkers and doers to join us in shaping the future of AI
that’s secure, grounded, and built to work.
Role Responsibilities
* Advocate For Customers: Act as the voice of the customer within the
organization, advocating for customer needs and requirements to the product
team.
* Manage Customer Requirements: Serve as project manager for any new feature
development for the user as well as for deploying the Legion platform for a
given customer.
* Be a Legion Expert: Develop hands-on technical knowledge of Legion’s product
and feature capabilities so that you can ensure our customers are using
Legion in the way that’s best for their team.
* Lead Customer Onboarding: Train customers on how to use the platform,
including training administrative users and champions on how to enable their
team members’ success.
* Demonstrate Value: Work with customers to understand what really matters to
them and their leadership and demonstrate the way that Legion meets that need
qualitatively and quantitatively.
* Build High-Quality Relationships: Develop relationships with multiple levels
of customer stakeholders - everyone from end users, to security engineers to
CISOs.
* Ensure Renewals: Work closely with the sales teams to identify the best path
to renew and expand customers while minimizing churn risks.
* Provide Feedback: Proactively gather customer feedback and insights through
surveys, interviews, and data analysis, and relay this information to our
engineering team.
* Manage Issues: Collaborate with engineering to ensure timely resolution to
customer issues and maintain consistent communication with our customers.
Required Qualifications
- SECRET or TS/SCI Security Clearance.
- Significant experience as a CSM or AM working with the government. Our team
is lean and requires someone who is able to thrive in the federal space
without significant guidance.
* Willingness to travel. You will need to be onsite with our customers
frequently. Most of them will be on the East Coast.
* Experience with a technical product. You’ll need to have worked with a
highly-technical product in the past. Legion is a Generative AI product and
the technology itself is highly complex. While our users can be anyone at an
enterprise, the decision-makers involved in bringing Legion to their company
(e.g., CTOs, CIOs) are often quite technical and you will need to be able to
comfortably communicate with them.
Exceptional communication skills. You represent Legion to the customer, and you
represent the customer to Legion. Effectively communicating in both directions
is paramount and critical to the success of both the customer and Legion.
* Proven ability to collaborate. You can work effectively with cross-functional
teams, including sales, product, and/or engineering to articulate customer
needs and develop new platform capabilities to meet them.
* Understanding of AI technologies. You understand machine learning concepts
and their applications in real-world scenarios and can communicate them to
customers of varying levels of technical backgrounds.
Preferred Qualifications
* Experience working at a startup. Legion is early-stage and that means there’s
a lot of things that aren’t figured out yet. You’ll need to be comfortable
with operating in that kind of environment.
* Technical background. You have some experience building tools for project
management (e.g., using Excel, SQL, Python, etc.) or developing your own
applications for this or other purposes.
Location + Travel
* This is a hybrid position, you will be located onsite at customer location
2-3 days per week in Northern Virginia. Other travel as needed.
Compensation Information
$150,000—$230,000 USD
Equal Opportunity Statement
Legion provides equal employment opportunities to all employees and applicants
for employment and prohibits discrimination and harassment of any type without
regard to race, color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender identity or
expression, or any other characteristic protected by federal, state or local
laws.
