Automotive Service Supervisor

Job Description

Job Description

Job Title:  Service Supervisor

Job Type:  Full-Time | On-Site |40 Hours

Location:  Billerica, MA

Job Overview:

As the Service Supervisor , you will be responsible for coordinating and managing all vehicle service operations, including service writing, scheduling, and customer communication. This is a hands-on leadership role that involves overseeing repairs, managing technicians, and preparing accurate work orders and repair estimates. The ideal candidate has strong technical knowledge, supervisory experience, and excellent customer service and communication skills.

Major Responsibilities: 

• Serves as the primary service writer, prepares work orders, job estimates, and repair authorizations.
• Supervise service technicians.
• Answers phone calls and provide parts quotes.
• Generates work orders for parts sold.
• Pulls parts from inventory and brings to shipping to send to customers.
• Communicates directly with customers to explain service needs, timelines, and costs.
• Assigns and tracks daily repair orders and maintenance schedules.
• Performs diagnostics and assists with complex repairs as needed.
• Ensures that all work meets quality, safety, and compliance standards.
• Maintains complete and accurate service records, logs, and warranty documentation.
• Handles warranty authorization and claims.
• Manages parts warehouse, ordering, and service inventory.
• Collaborate with engineering and production teams to resolve recurring issues.
• Provides technical support to customers as needed.
• Trains team members and conducts performance reviews.

Qualifications:

• High School Degree or equivalent.
• Technical degree or trade certification is a plus.
• 3+ years of automotive or vehicle maintenance/service experience.
• Proficiency with service tracking software and Microsoft Office.
• Supervisory or team lead experience is required.
• Experience as a service writer, service advisor, or in a customer-facing repair role.
• Strong mechanical knowledge of vehicle systems (electric, mechanical, hydraulic).
• Superior customer service skills.
• Excellent communication and interpersonal skills.  
• Valid Massachusetts driver’s license.
• Experience in low-volume or specialty vehicle manufacturing.
• Knowledge of OSHA and Massachusetts workplace safety standards.