Patient Services Representative - MM25

Job Description

Job Description

Job Title: Non-Clinical - Administrative - Patient Services Coordinator
Location: Issaquah, WA (onsite)
Contract Duration: 13 weeks
Work Hours: Monday - Friday, 0830-1700 (no weekends, no holidays, no call)

 

 

Patient Care Coordinator (PCC) - Issaquah, WA

*EPIC IS REQUIRED
* Prefer one year experience in healthcare in a medical setting (not dental/naturopath, etc.)

Our PCC would work the front desk, checking in 200-250 patients, Verifying insurance, patient demographics and scheduling future appointments.

SCHEDULE :
Monday - Friday, 0830-1700 (no weekends, no holidays, no call)

GENERAL SUMMARY:
Patient Care Coordinators work under the general direction of a physician or his/her designee, utilizing communication and management skills to coordinate seamless care delivery for patients in a surgical or non-surgical setting. Will act as a patient advocate to assure the patient's access to health care during their entry into and through the services of the clinic.

ESSENTIAL FUNCTIONS:
----- Act as contact for clinic providers, patient and family, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic’s services.
----- Act as liaison between the patient and the various clinic areas and ancillary services to coordinate activities involved in pre-operative planning and preparation or planned hospitalization.
----- Coordinate pre-admission tests, pre-surgery appointments/tests, and procedures as delegated by the provider or nurse.
----- Ensure a complete medical record is present at the time of patient visit, admission, and/or procedure.
----- Facilitate the flow of documents between patient, providers and payers.
----- Communicate with health care team members regarding the status and/or completion of care coordination activities.
----- If working in a specialty clinic that receives internal referrals, ensure that referrals are addressed in a timely manner under the direction of the clinic leadership team.
----- Work with financial services and establish procedures to ensure financial information is complete prior to appointments, procedures or admissions.
----- Assist with scheduling surgeries and/or procedures or services needed in the ambulatory management of the patient’s care.
----- Promote and protect general safety for patients/families/friends and co-workers through adherence to correct procedures, timely communication of messages.
----- Provide summary reports to clinic leadership on referral volumes and status (where applicable).
----- Support development of clinic and divisional efficiency and effectiveness through participation in quality assessment and improvement activities.
----- Maintain/improve own professional competence, knowledge and skills to meet identified self-learning needs and annual review requirements.
----- Apply appropriate policies, procedures, protocols and standards of practice in performing duties.
----- Promote the mission of Swedish externally in a positive way. Function as an ambassador for Swedish when interfacing with anyone outside the organization.
----- Demonstrate the Swedish values including patient-centered care and service; respect, caring and compassion; teamwork and partnership; continuous learning and improvement; and leadership at all times.
----- Consistent use of AIDET system for excellent service.

JOB-SPECIFIC KNOWLEDGE, SKILLS, & ABILITIES:
----- Solid understanding of medical terminology desired.
----- Solid understanding of CPT and ICD10 coding.
----- Working knowledge of insurance authorization process.
----- Be able to manage confidential information.
----- Ability to effectively communicate both in writing and verbally, as well as to interact in a professional manner with colleagues, patients, families, and visitors.
----- Excellent organizational, planning, and prioritization skills; able to manage multiple tasks and competing priorities.
----- Must be able to work well with all members of the health care team and in a team environment.
----- Ability to treat people with respect under all circumstances, instill trust in others while upholding the values of the organization.
----- Must be flexible and willing to take on increasing responsibility.
----- Ability to develop and maintain effective working relationships with peers, physicians and other staff members.
----- Demonstrated PC skills, i.e. proficient with MS Office products including Word, Excel, and Outlook.

REQUIRED QUALIFICATIONS:
----- 1 year of experience in medical/healthcare setting or 2 years in a customer service role
----- Prior experience providing a high level of customer service in a fast-paced environment, including handling confidential data with discretion
----- Electronic Medical Records (EMR) experience, specifically EPIC

PREFERRED QUALIFICATIONS:
n/a \nCompany Description

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

Company Description

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\n\r\nWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.