Desktop Support Technician

Job Description

Job Description

Desktop Support Technician

Location: Frankfort, KY

Position Overview

We are seeking a Desktop Support Technician with strong technical experience and a customer-focused approach to support end users both remotely and onsite. This role requires excellent troubleshooting skills, professionalism, and the ability to build positive relationships with users while providing timely technical assistance.

The ideal candidate will have experience supporting desktop environments, resolving hardware and software issues, and assisting users in a Windows-based enterprise environment.

Key Responsibilities

• Provide onsite and remote desktop support to end users.
• Install, configure, troubleshoot, and repair desktop and laptop hardware and software.
• Support operating systems, email applications, productivity software, and user accounts.
• Diagnose and resolve hardware, software, printer, and connectivity issues.
• Perform device imaging, deployments, upgrades, and migrations.
• Manage and document incidents and requests using a ticketing system.
• Support mobile devices and peripheral equipment.
• Assist with inventory management and hardware lifecycle activities.
• Escalate complex technical issues when necessary.
• Deliver exceptional customer service and maintain strong relationships with end users.

Required Qualifications

• Experience providing desktop support in a Windows-based environment.
• Knowledge of hardware and software installation, troubleshooting, and repair.
• Familiarity with user account administration and directory services.
• Basic network troubleshooting skills.
• Strong verbal and written communication skills.
• Excellent customer service and problem-solving abilities.
• Valid driver's license required.
• Ability to lift and carry equipment and work in physically demanding positions when necessary.

Preferred Qualifications

• Experience supporting enterprise desktop environments.
• Familiarity with device imaging and deployment processes.
• Experience working with ticket management systems.
• Knowledge of email platforms, collaboration tools, and productivity applications.
• Experience supporting printers, mobile devices, and peripheral hardware.

Key Skills

• Desktop Support
• Help Desk / Service Desk Support
• Technical Troubleshooting
• Windows Operating Systems
• Hardware & Software Support
• User Account Administration
• Device Imaging & Deployment
• Printer Support
• Mobile Device Support
• Network Connectivity Troubleshooting
• Customer Service
• Ticket Management Systems

Soft Skills

• Excellent customer service mindset
• Strong communication skills
• Team-oriented attitude
• Ability to build positive end-user relationships
• Self-motivated with a desire to learn and grow

Job Type & Location

This is a Contract position based out of Frankfort, KY.

Pay and Benefits

The pay range for this position is $20.00 - $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Frankfort,KY.

Application Deadline

This position is anticipated to close on Jul 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.