Customer Experience Coordinator
OkWhen
We are looking for a proactive, people focused Customer Experience Coordinator to join our team. You will be a key touchpoint for our users by providing live technical support, moderating virtual events, and helping customers succeed on our platform through clear communication, education, and reliable follow through. Key Responsibilities Live Technical Support Deliver real time technical assistance via chat, email, and video during business hours and live events. Troubleshoot platform issues and elevate to technical or product teams when needed. Maintain an in depth knowledge of our platform’s features and common workflows. Customer Communication Respond promptly to customer inquiries across all channels (email, chat, social, etc.). Own issues from first contact through resolution, ensuring a positive experience. Document recurring questions and share insights to improve products and processes. Live Event Moderation & Support Serve as a live technical moderator for virtual events. Perform “tech checks” with presenters prior to their sessions to ensure they are set up for success. Monitor chat, Q&A, and technical stability during events and coordinate quick resolutions. Support occasional early morning, evening, or weekend events when required. Customer Education Guide users on how to best use our platform by sharing helpful resources and clear explanations. Help create and maintain FAQs, help center articles, and training materials. Identify gaps in user understanding and collaborate with the Customer Experience Manager and other team members to address them. What We Are Looking For 2+ years in a customer support, customer success, or community facing role. Strong technical troubleshooting skills and comfort learning new tools. Excellent written and verbal communication skills. Comfortable speaking in front of groups and moderating online sessions. Highly organized, adaptable, and able to multitask in a fast paced environment. Experience with support tools (for example: Zendesk, Intercom, Slack, Zoom). Nice To Have Experience supporting live or virtual events. Experience creating customer facing documentation, tutorials, or training content. Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Training & Development Work From Home #J-18808-Ljbffr
- ...We are looking for a proactive, people focused Customer Experience Coordinator to join our team. You will be a key touchpoint for our users by providing live technical support, moderating virtual events, and helping customers succeed on our platform through clear communication...SuggestedWork from homeWeekend workAfternoon shiftEarly shift
OkWhen
Dunwoody, GA5 days ago - ...career supporting the people who make it all work. The Customer Service Coordinator is responsible for ensuring customer orders are... ...proactively drive issue resolution to ensure a positive customer experience. Serve as a subject matter expert in direct sales order...SuggestedHourly pay
VESTIS
Roswell, GA2 days ago $14.25 - $14.75 per hour
...Grow Your Career Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt... ..., supports and responds to POS coverage needs, and coordinates breaks for all Associates Addresses customer concerns and...SuggestedHourly payTemporary workLocal areaHome officeFlexible hoursNight shiftThe TJX Companies , Inc.
Roswell, GA1 day ago- ...Customer Service Lead Ready to lead with heart? Bring your customer service experience to a purpose-driven team. At Serenity, we're building high-impact teams and transforming the way people experience well-being. You know how to serve. We'll teach you how to...SuggestedFull time
Serenity Mental Health Centers
Sandy Springs, GA1 day ago - ...and self-driven individual to take ownership of our satellite office. This position is responsible for creating an exceptional customer experience while managing the day-to-day administrative operations of the office, supporting sales efforts, maintaining the showroom,...SuggestedWork at office
Window World of Atlanta
Duluth, GA9 days ago - ...who want to be part of something meaningful. No Healthcare Experience? Perfect. We don’t hire for medical expertise — we hire for... ...have what it takes. We’ll teach you everything else. Customer Experience Supervisor | Sandy Springs, GA As a Call Center...
Serenity Mental Health Centers
Sandy Springs, GA2 days ago - ...Diventures, where safety is our number one priority and fun is our number one goal, we are in the relationship business. The Customer Experience Lead contributes to the success of Diventures by consistently building and maintaining positive experiences and lasting relationships...
DiVentures
Alpharetta, GA1 day ago $22.4 - $40.4 per hour
...nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are accountable for the checkout experience and grocery delivery & pickup at your assigned store. You will focus on driving...Hourly payWork at officeFlexible hoursNight shift- HVMG - Hospitality Ventures Management Group is seeking a Front Desk Agent in Dunwoody, GA to welcome guests and manage check-ins/outs with warmth and professionalism. You will assist guests with reservations, provide information on services and local attractions, and address...Local area
- ...Diventures, where safety is our number one priority and fun is our number one goal, we are in the relationship business. The Customer Experience Lead contributes to the success of Diventures by consistently building and maintaining positive experiences and lasting relationships...TraineeshipShift work
Diventures
Alpharetta, GA24 days ago - EssilorLuxottica is seeking a Customer Advocate who will oversee data analysis, reporting, and quality management to drive exceptional customer experiences. You will lead a small team and coordinate with cross-functional partners to shorten turn-times and reduce churn,...
- EssilorLuxottica seeks a Customer Advocate in Norcross, GA to drive exceptional customer experiences. You will oversee data analysis, reporting, quality management, and turnaround time management while leading a small team. The role emphasizes action-oriented improvements...
- ...everything that was wrong with the ER experience. Since then, we've expanded rapidly, with... ...kind (even exotics!) to our immersive, customer-focused experience, which helps us give... ...THE JOB As a Customer Experience Coordinator, your job is to define the customer's experience...Flexible hoursNight shiftWeekend work
$120k - $140k
...growth-oriented environments. This is not a corporate ivory tower role - the right leader will have contact center or customer operations experience , a track record of building and coaching high-performing teams , and the ability to drive results through KPI-based...Full timeNorthPoint Search Group Inc
Duluth, GA2 days ago$75k - $85k
...by team members who are passionate about providing world class customer service to our residents. We are hiring a Community Manager... ...front runners and influencers who deliver extraordinary customer experiences and always strive to exceed business goals. What We Offer AIR...Full timeTemporary workLive inLocal areaFlexible hours$18 per hour
...looking for a dedicated and experienced Customer Care Team Lead to lead our customer... ...team of 5-8 Customer Care employees Coordinate, schedule, and manage Customer Care Team... ...Continuously improve the customer service experience to drive customer loyalty and retention...Full timeWork at officeLocal areaWork from homesquare 1 art
Norcross, GA26 days ago- ...approvals, and prepare all financing documents. You will educate customers on warranty options and ensure compliant, timely processing of... ...role requires strong people skills, knowledge of DMV laws, and experience with dealership management systems. #J-18808-Ljbffr Asbury
$40k - $60k
...Bonus based on performance ROLE DESCRIPTION: Bilingual Customer Service Manager (English/Spanish) Ready to bring the energy... ...for you. Join our State Farm team and help lead the customer experience like a pro-no boring vibes. What You'll Do Be the go...For contractorsWork at officeWeekend workAfternoon shiftState Farm
Roswell, GA1 day ago- ...difference. Whether you're new to healthcare or have years of experience, you'll find opportunities here to grow, contribute, and be part... ...driving improvements that enhance efficiency, scalability, customer experience, and business performance. You'll partner closely with...Contract workTemporary workWork at office
Jackson + Coker
Alpharetta, GA3 days ago - ...difference! Primary Responsibility: The Assistant Manager is a customer service specialist primarily responsible for collecting and... ..., including reviewing reports and daily office tasks. Experience/Qualifications: Previous Work Experience: #(2) years'...Weekly payPermanent employmentTemporary workWork experience placementImmediate startFlexible hours
Essential Staffing Solutions LLC
Duluth, GA1 day ago - A leading retailer located in Georgia is seeking a dedicated individual to enhance customer experiences and support store management. This role involves ensuring compliance with company policies, managing inventory, and developing team members. The ideal candidate will...Flexible hours
- Hudson Grille in Sandy Springs, GA is seeking a friendly, energetic server to join our dining room team. You will assist with setup, take orders, and deliver food and beverages with hospitality, accuracy, and a focus on guest satisfaction. Ideal candidates are punctual,...
- ...Management POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide...Part timeWork experience placementLocal areaRemote work
Marriott
Alpharetta, GA1 day ago - ...You will manage reservations, payments, and guest requests while collaborating with housekeeping and maintenance to ensure smooth operations. Ideal candidates will be customer-focused, calm under pressure, and proficient with basic office equipment. #J-18808-Ljbffr...Work at office
TPG Hotels and Resorts
Alpharetta, GA2 days ago - ...that empowers us to remain close to our customers and their needs. What We Offer: ~... ...Programs Job Summary The Customer Experience & Technical Support Manager is a hands-... ..., Operations, Sales, and leadership to coordinate resolution of customer-impacting...Work at officeImmediate startRemote workFlexible hoursWeekend work
Mission Communications LLC
Norcross, GA24 days ago $85.5k - $142.5k
...Customer Experience Manager Reports to: Director of Sales Exempt Status: Exempt Full Time / Part Time: Full Time Location: Olathe, KS (Preferred) or Tucker, GA Company Overview: ITW Pro Brands is a manufacturer of lubricants, cleaning chemicals, and corrosion...Full timePart timeWork at office- ...a 200+ FTE contact center through supervisors and frontline leaders. • Drive results across service, sales/conversion, patient experience, quality, productivity, attendance, staffing, and employee retention. • Lead new-patient teams responsible for converting inquiries...
Serenity Mental Health Centers
Sandy Springs, GA2 days ago - ...exceptional stay. You will use a computer system to input guest information, answer calls, assist with inquiries, resolve complaints, and coordinate with other hotel teams to ensure guest satisfaction while maintaining safety and security standards. #J-18808-Ljbffr Driftwood...
- Concord Hospitality is hiring for a Front Office position at an on-site location. The role involves assisting guests with courtesy and efficiency, maintaining hospitality standards, and resolving concerns promptly. You will handle charges, payments, and mail with privacy...
- A popular fast-food restaurant in Norcross is seeking a Service Champion who enjoys providing friendly and accurate customer service. Responsibilities include greeting customers, taking and ringing up orders, and preparing food. Ideal candidates are friendly, helpful,...
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