Secretary NYU Langone South Shore Neurologic Associates Islip

Position Summary: We have an exciting opportunity to join our team as an Office Assistant - Outpatient Neuro - Islip. In this role, the successful candidate is responsible for providing basic front‑desk support for clinical intake operations and may be responsible for pre‑authorizations and certifications with the exception of surgical procedures. Job Responsibilities Performs other duties as assigned. Provides reception assistance: greets patients, answers calls, and directs requests to the appropriate individual. Screens telephone callers in a pleasant and professional manner; handles calls, takes messages or directs callers to the appropriate person or area. Schedules routine appointments and follow‑ups for visits and procedures that do not require or have already been pre‑authorized. Refers all inquiries regarding pre‑authorizations/certifications to the appropriate person. Responsible for collecting and completing any patient‑related documents. Assists patients in enrolling in Patient Secure if necessary. Responsible for daily confirmation of patient appointments, with appropriate notations in the system. Maintains schedule to ensure no gaps in the scheduling system. Responsible for patient check‑in and check‑out. Gathers all patient demographic data and materials from patients and/or their representatives. Obtains insurance information, verifies insurance eligibility electronically, takes a picture, and asks them to use Patient Secure. On subsequent visits, verifies demographic info and makes any necessary edits. Collects and asks patients to sign patient‑related documents including HIPAA, MSPQ, and ABN. Follows up with patients and/or their representatives, physician offices, etc., to gather missing data and materials to complete the intake process, or refers to more senior staff. Collects co‑pays and any other balances owed to the institution. Scans all necessary documents (insurance cards, lab requisitions, etc.) into the intake system. Monitors the intake work queue for timely completion. May be responsible for pre‑authorizations and certifications (except surgical procedures). Ensures that appropriate procedure and diagnosis coding is used in the pre‑certification and verification process and questions physicians, if appropriate, to ensure accuracy and completeness of information. Assists patients who have questions regarding insurance coverage. Refers patients who need counsel on financial matters based on established criteria (e.g., denial of electronic insurance eligibility, ABN questions/concerns, questions regarding insurance or pay‑or restrictions, making payment, multi‑plan determinations, or any other issues/concerns related to financial matters) to the appropriate business office contact. Maintains cooperative and professional relationships with physicians, nurses, and office and clinical staff. Types routine material such as forms, letters, envelopes, etc. Types materials neatly, accurately, and according to instructions. Answers patient questions to ensure understanding and patient satisfaction, or refers them to more senior staff. Maintains confidentiality on privileged matters. Maintains and receives files for the area. Keeps files organized and up to date to facilitate retrieval. Completes filing according to departmental procedures. Sorts and distributes documents and forms for the area section. Distributes materials according to content and procedures. Logs materials with respect to time and data when applicable. Processes incoming and outgoing documents. Completes forms neatly. Secures appropriate signatures and forwards documents/forms to the correct destination based on procedures. Maintains copies for files. Fax documents in accordance with procedures. Maintains supplies and cleanliness of space, restocks supplies as needed, and notifies the supervisor of any shortages. May assist, provide guidance, and/or train staff with completing intake‑related duties. Minimum Qualifications High school diploma or equivalent. Excellent organizational, interpersonal, verbal, and written communication skills; strong customer service skills; ability to complete multiple tasks efficiently and thrive in a team environment. Knowledge of Microsoft Office, database, and internet applications. Light, accurate keyboarding skills. Preferred Qualifications At least 6 months of practice office experience with a physician. Knowledge of medical terminology. Knowledge of EPIC Ambulatory. Additional Requirements Qualified candidates must be able to effectively communicate with all levels of the organization. Equality and Inclusion NYU Langone Hospital—Long Island is an equal opportunity employer and is committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Compensation NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $56,873.24 - $56,873.25 annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses, incentives, differential pay or other compensation or benefits. #J-18808-Ljbffr NYU Langone Health