Shift Manager

Job Description

Job Description

Join the YCH Wendy’s Team and Build a Career You’ll Love!

Are you ready to take the next step in your career? YCH Wendy’s is a growing quick service restaurant franchise. We’re committed to providing exceptional service and quality food to our customers and we’re looking for motivated employees to help us grow.

As a Shift Supervisor at YCH Wendy’s, you’ll play a key role in leading daily operations, ensuring smooth shifts, and supporting your team to deliver great food and exceptional customer experiences.

What You’ll Do

As a Shift Supervisor, you’ll:

• Train and Support Your Team : Reinforce food safety practices, coach crew members, and inspire a positive workplace.
• Oversee Daily Operations : Handle key tasks like setting up registers, preparing for busy shifts, and ensuring the restaurant is ready to open or close.
• Deliver Excellence : Work closely with restaurant management to meet quality, safety, and service standards.
• Lead by Example : Supervise, coordinate, and delegate tasks while creating a supportive, efficient environment.
• Solve Problems : Address customer feedback and operational challenges with professionalism and care.

Roles You May Take On

Open/Close Shift Supervisor :

• Oversee opening and closing duties, ensuring timely starts and smooth finishes.
• Maintain cleanliness, food safety, and prep standards while mentoring crew members to succeed.
• Foster a productive and positive work environment.

Kitchen Shift Supervisor :

• Lead kitchen operations to ensure top-notch quality and food safety.
• Guide your team in preparing Wendy’s iconic menu items to delight every customer.
• Mentor and develop team members for long-term success.

Customer Service Shift Supervisor :

• Drive a service culture that exceeds customer expectations.
• Plan daily operations and lead team huddles to align everyone with key priorities.
• Inspire loyalty by creating memorable experiences for every guest.

What We’re Looking For

• Education : High school diploma or GED.
• Experience : At least 1 year in a restaurant, retail, or customer service role (6+ months of supervisory experience preferred).
• Leadership Skills : Ability to multitask, motivate your team, and resolve customer concerns with professionalism.
• Physical Stamina : Be prepared for a fast-paced environment, standing for long periods, and lifting up to 50 lbs.
• Flexibility : Availability to work various shifts, including weekends, and to travel to different locations as needed.
• Certification : Willingness to complete ServSafe certification during training.
• Transportation : Must have reliable transportation to and from work

We’re also proud to be an equal opportunity employer , welcoming candidates of all backgrounds, including individuals with disabilities who may require reasonable accommodation.

Apply today and let’s get started!