Quality and Continuous Improvement Manager

Summary:

The Quality and Continuous Improvement Manager is responsible for leading and advancing the company’s Quality Management System and enterprise-wide continuous improvement strategy. This role drives measurable improvements in customer satisfaction, operational performance, and cost of quality while ensuring compliance with industry standards and company requirements. The position partners cross-functionally to embed a culture of accountability, prevention, and continuous improvement throughout the organization.

Salary Range : $90,000 - $120,000

Responsibilities:

Quality Leadership

• Own, maintain, and continuously improve the company’s Quality Management System, including document control, policy development, and compliance oversight.
• Ensure adherence to applicable industry, regulatory, and company standards.
• Lead internal, external, and supplier audits and ensure timely closure of corrective actions.
• Oversee nonconformance reporting, root cause analysis, corrective and preventive actions.
• Manage customer complaints and warranty performance, ensuring effective resolution and prevention of recurrence.
• Establish and monitor cost of poor-quality metrics, including scrap, rework, and warranty trends.
• Partner with Supply Chain to support supplier quality standards, evaluations, and performance improvement.
• Develop and implement inspection, testing, and validation processes to ensure product and process integrity.
• Ensure risk-based thinking is embedded in project execution, engineering, and manufacturing processes.
• Prepare executive-level reports summarizing quality performance, trends, and improvement initiatives.
• Other responsibilities as required.

Continuous Improvement:

• Develop and execute a structured continuous improvement roadmap aligned with company strategic objectives.
• Lead cross-functional improvement initiatives targeting efficiency, waste reduction, lead time improvement, and margin enhancement.
• Facilitate Lean, Six Sigma, Kaizen, and structured problem-solving events across departments.
• Analyze workflows and performance data to identify inefficiencies and implement sustainable solutions.
• Establish KPI dashboards and performance review processes to ensure accountability and measurable outcomes.
• Standardize best practices and ensure long-term sustainability of implemented improvements.
• Drive initiatives that enhance operational scalability and support long-term growth.

Leadership and Culture:

• Champion a culture of integrity, collaboration, accountability, and continuous improvement.
• Train and mentor leaders and team members in quality tools, structured problem solving, and process discipline.
• Provide direction across departments regarding quality standards and corrective actions.
• Serve as a change agent, promoting proactive prevention rather than reactive correction.

Education:

• Bachelor’s Degree in an Engineering, Operations, or related field required.
• Lean Six Sigma certification preferred.

Experience/Skills:

• 5+ years of experience in managing corporate quality and continuous improvement programs preferred.
• Experience developing and maintaining a formal Quality Management System, including ISO frameworks.
• Proficiency with ERP, PDM/PLM, & LMS programs.
• Proficiency using Microsoft office required (Word, Excel, PowerPoint, etc.).
• Strong analytical capability with experience in data analysis, risk assessment, and performance measurement.
• Ability to develop policies, procedures, and structured improvement plans.
• Strong organizational and project management skills with the ability to manage multiple priorities.
• High attention to detail and strong observational skills.
• Excellent communication and interpersonal abilities with experience working across internal teams, customers, consultants, and suppliers.
• Ability to influence without direct authority and drive cross-functional accountability.

Performance Expectations:

• Reduction in cost of poor quality and warranty claims.
• Timely closure of audit findings and corrective actions.
• Improvement in key operational KPIs including efficiency, lead time, and defect rates.
• Sustained implementation of continuous improvement initiatives.

Physical Demands:

• Must be able to sit, stand, and walk for a long period of time.
• Must be able to perform essential job functions, which may include using hands to handle and manipulate small and large objects.
• Must be able to stoop, bend, and reach over the shoulders.
• Must be able to detect, read and interpret visual information in the work area, observe details at a close and far range.

Travel:

• This position requires travel up to 5% of the time including possible international travel as needed.