Information Technology Assistant Support Specialist (entry level IT)

Position Description The Assistant Support Specialist will work closely with the Director, Information Technology to resolve technical issues and inquiries and assist with complex internal and external IT and analytical projects. The role will involve in‑person and remote work with internal team members and client partners nationwide. The position provides an opportunity to gain practical experience and technical skills that could lead to a managerial role. Answer user inquiries regarding computer software and hardware, printer, mobile phone, internet connectivity, and other IT related operations. Set up equipment for employee use and lead IT training in the areas of audiovisual use, corporate phone use, introduction to the network drives, using terminal services, etc. Maintain office IT equipment and ensure all systems are running properly on a regular basis (e.g., run updates on computers, fix copy machine errors, etc.). Contribute to ongoing IT and analytical projects by researching, implementing, testing project components and/or acting as a project manager. Assist with updating and developing internal IT‑related policies and procedures. Manage relationships with vendors, including referring major hardware or software problems or defective products to vendors or technicians for service. Manage IT equipment check out and check in for the New York Office. Assist with setting up and troubleshooting teleconferencing accounts. Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades. Stay abreast of advances in technology. Maintain active listing of team members and independent contractors with access to the organization’s terminal servers. Confer with staff, users, and management to establish requirements for new systems or modifications. Modify and customize commercial programs for internal needs. Install computer hardware and software. Qualifications Bachelor’s in a related field preferred. 1‑3+ years of business administrative work preferred. Experience supporting printers, desktops, laptops, cell phones, and audio‑visual conferencing equipment and software solutions strongly preferred. Experience with server and application maintenance strongly preferred. Experience vetting, preferably with developing requirements, and assessing potential IT related vendors and solutions. Ability to maintain strict confidentiality. High level of proficiency with Microsoft Office programs. Excellent customer service skills. Strong interpersonal, oral and written communication skills. Ability to travel occasionally to support IT business needs for current and potential clients nationwide. Flexibility to work evenings and weekends as necessary. Interest in or experience with the health care industry a plus. Ability to crawl and lift up to 50 pounds. Benefits As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness‑related activities, no‑cost gym memberships, and a paid parental leave program. Learn more about our benefits offerings at #J-18808-Ljbffr