Citrix Engineer

Citrix Engineer

The Citrix Engineer is responsible for the operational support and project initiatives involving our Citrix Remote Access environment. He/she is responsible for providing maintenance, support, and enhancements to the remote access systems including all published business critical applications and virtual desktops. He/she must possess excellent communication skills and the ability to manage a multitude of assignments independently.

Responsibilities

• Analyze, plan, test and implement application software (3rd party & custom developed) within the remote access environment
• Actively pursue new technologies to improve effectiveness and efficiency of the remote access systems
• Monitor and analyze the remote access systems to ensure 100% uptime with operational availability
• Support high availability technologies (load-balancing)
• Perform root cause analysis and provide recommendations to improve efficiencies and resolve problems
• Resolve problems with remote access systems and technologies
• Escalate problems to vendors or applications teams with supporting documentation
• Provide troubleshooting training and documentation to the User Support team
• Implement and maintain of the disaster recovery solutions
• Document system uptime and usage metrics
• Implement and maintain Group Policies to support the user experience with remote access systems
• Maintain documentation of processes, procedures, troubleshooting guides and change management logs
• Ability to work overtime as necessary

Requirements

• 5+ years of experience with remote access engineering
• Specific Remote Access Administration experience including:
• Citrix XenApp
• Citrix XenDesktop
• Citrix StoreFront
• Citrix Provisioning Services (PVS)
• Citrix XenServer

Preferred

• Strong knowledge of Networking, Cisco products ideally
• Citrix NetScaler
• Experience with Windows Server
• Experience with Windows 10
• Experience with SCCM
• Experience with SQL or relational database concepts
• Experience with Powershell, or other scripting languages