Dental Receptionist

Dental Office Administrator Treatment & Financial Coordinator (Full-Time, Permanent)

Smile Ms Dental is a growing, patient-first practice with two locations in the Las Vegas valley. We're a high-energy team that believes great dentistry starts with helping patients understand and say yes to the care they need. We're looking for a closer; someone who loves connecting with patients, breaking down treatment into plain language, and making the finances work so patients move forward with confidence.

The Role

This is not a front-desk-first position. Your primary job is scheduling treatment and closing cases. You'll sit down with patients during their exam, review the doctor's treatment plan, answer questions, handle objections, build financial arrangements, and get patients scheduled. You'll also support the office with administrative duties as needed, but case acceptance is the core of this role and how your success will be measured.

What You'll Do

• Present treatment plans to patients and close cases at a high acceptance rate
• Build financial arrangements: insurance benefits breakdowns, payment plans, and third-party financing (CareCredit, Sunbit, etc.)
• Follow up on unscheduled and outstanding treatment to bring patients back in
• Verify insurance benefits and explain coverage clearly to patients
• Collect payments and keep patient ledgers clean and accurate
• Support scheduling, patient communication, and general office administration as needed
• Track your numbers case acceptance, production scheduled, and follow-up pipeline

Who We're Looking For

Required:

• 3+ years as a Treatment Coordinator or Financial Coordinator in a dental office, or prior dental Office Manager experience with direct ownership of patient finances and treatment presentation
• Proven track record closing treatment you can talk about your case acceptance numbers
• Strong knowledge of dental insurance (PPO breakdowns, benefits, limitations) and patient financing options
• Comfortable discussing money with patients and asking for commitment
• Proficiency with dental practice management software
• Strict adherence to HIPAA and patient privacy standards

Nice to Have:

• Bilingual English/Spanish
• Experience in a multi-location or high-volume practice
• Familiarity with same-day treatment workflows
• Familiarity with Open Dental

Schedule & Compensation

• Full-time, permanent position
• Schedule: Monday - Friday 8AM-5PM, up to 2 weekends as needed.
• Compensation: Competitive hourly rate plus bonus opportunities.
• Benefits: PTO, dental care, medical insurance.

Smile Ms Dental is an equal opportunity employer. Employment is contingent on a background check.