IT Helpdesk Specialist

Job Description

Job Description

Description:

At Mark-Taylor, we believe our success starts with our people. For over 40 years, we’ve built and managed Arizona’s most beautiful apartment communities while fostering a culture centered on people, excellence and growth.

We are proud to be recognized as Ranking Arizona’s #1 Multifamily Builder and Manager, a Best Place to work in Multifamily, and a Healthiest Employer by the Phoenix Business Journal, and more.

Our communities are growing and so is our corporate team! We’re hiring an IT Helpdesk Specialist I at our corporate office in Scottsdale, AZ.

Why You’ll Love working at Mark-Taylor

• Employee rent discounts.*
• Access to all Mark-Taylor amenities.
• Employee appreciation events.
• Opportunities for career growth.
• 401(k) with robust company match.**
• Paid time off, sick time, holidays, and volunteer time.**
• Comprehensive Medical, Dental, and Vision benefits.**

• One or more years of experience in technical support, help desk, desktop support, or a similar customer service and technology role; relevant education or certifications may substitute for experience.
• Working knowledge of Windows operating systems, Microsoft 365 applications, mobile devices, printers, and common business technologies.
• Basic understanding of user account administration, multifactor authentication, permissions, and network connectivity.
• Strong troubleshooting, communication, customer service, organization, and time management skills.
• Ability to prioritize multiple requests while following established processes and procedures.
• High school diploma or equivalent required.
• Valid driver's license with the ability to travel to supported locations as needed.
• Associate's or Bachelor's degree in Information Technology or a related field is preferred.
• CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or similar industry certifications is preferred.
• Experience with Microsoft Entra ID, Active Directory, Microsoft Intune, Apple Business Manager, and enterprise ticketing systems is preferred.

In This Role You Will

• Serve as the primary point of contact for IT support requests, delivering timely and professional technical assistance to employees across the organization.
• Troubleshoot and resolve hardware, software, Microsoft 365, mobile device, printer, and connectivity issues while accurately documenting support requests and resolutions.
• Support user account administration, including password resets, access requests, employee onboarding and offboarding, and Microsoft 365 account management.
• Configure, deploy, maintain, and troubleshoot Windows computers, mobile devices, peripherals, and other endpoint technologies while maintaining accurate asset records.
• Provide technology support for corporate offices and residential communities, including workstations, conference room equipment, and other business technologies.
• Escalate complex technical issues to senior IT team members with thorough documentation and diagnostic details.
• Create and maintain technical documentation, knowledge base articles, and standard operating procedures that support efficient service delivery.
• Follow established cybersecurity, identity verification, and compliance standards to help protect company systems and information.
• Participate in technology deployments, equipment refreshes, office moves, and other IT initiatives while delivering outstanding customer service.

Mark-Taylor is an equal opportunity employer and a drug-free workplace. All our employees undergo pre-employment screening which includes drug testing.

*Housing discounts are subject to availability at each community.

**Benefits offered for full-time employees.