Donor Care Specialist I, Fixed Site (New Braunfels)

Job Description

Job Description

Pay rate: Starting wage of $18.50/hr (more with experience + education)

Job Title: Donor Care Specialist I, Fixed Sites

Shift: Rotating 4x2 ; 4 days on, 2 days off; shifts can be more than 8 hours *Must be able to work any day of the week*

 

General Summary

Responsible for the medical screening, whole blood phlebotomy, and care of blood donors within our service area in accordance with the standard operating procedure (SOP) and BBG/STB&T policies. Support the blood needs of the community by converting donors to make the most impactful donation based upon current need and their eligibility/blood type.

Commit to and abide by the character of BioBridge Global’s Core Values of Accountability, Stewardship, Pioneer, Integrity, Respect and Excellence (ASPIRE). Support, communicate and reinforce the mission and vision of the enterprise.

Provide world class customer service by capturing and being responsive to the voice of the customer (internal or external, including donors for select positions) through multiple feedback channels in order to resolve issues and drive satisfaction in accordance with the BBG customer engagement, feedback, and complaint processes.

 

 

Major Duties and Responsibilities

Essential Tasks

 

Report to work as scheduled.

Display a professional image and positive demeanor that contributes to the success of the organization.

Deliver an outstanding donation experience by exceeding donor expectations.

Maintain regulatory compliance by successfully completing training and competency assignments on time.

Perform the quality control function (including documentation).

Determine donor eligibility through comprehensive donor verification, medical history interview and medical screening procedures (blood pressure, pulse, temperature, Hgb/Hct via finger stick).

Obtain donor consent prior to donation.

Perform whole blood phlebotomy.

Assess, treat and report adverse donor reactions (including documentation).

Perform record review and data entry.

Pack collected blood products according to defined manufacturing plans.

Ensure all necessary records and blood products are legible, labeled accurately and complete.

Maintain a good working relationship with coworkers and supervisor including reporting issues relating to

donors, donor groups, or departmental operations.

Performs other duties as assigned.

 

Non‐Essential Tasks

Provide assistance to other departments as needed.

 

Education

Requires a high school diploma or general equivalency diploma.

 

Licenses and/or Certifications Phlebotomy Certification preferred

 

Experience

No prior specific work experience required.

Prefer phlebotomy experience in a blood or plasma center.

 

Knowledge

Must acquire a working knowledge of donor processing criteria.

Must acquire a working knowledge of medical terminology and geography.

Must become familiar with the community and area serviced.

Must acquire knowledge of and perform according to Standard Operating Procedures (SOPs) and policies.

 

Skills

Must demonstrate proper equipment use and care.

Must complete documentation in a legible manner.

Must demonstrate adherence to safety procedures.

Must demonstrate strong customer service skills.

Must demonstrate strong computer skills.

Must have excellent written and oral communication skills.

Must demonstrate competency in performing donor registration, screening, labeling, whole blood phlebotomy, monitoring donor safety, product packing and quality control.

 

Abilities

Must be a team player.

Must be able to keep information confidential.

Must be neat in appearance and well groomed.

Must be professional, organized, detail oriented, communicative, and have the ability to greet the public in a friendly and courteous manner.

Must have the ability to respond effectively to the most sensitive inquiries or complaints is crucial to the success of this position.