Clinic Business Representative Associate

Clinic Business Representative Associate

Deliver exceptional customer service where it matters mostat the start of every patient's care journey. As the first point of contact as a Clinic Business Representative Associate, you'll create a welcoming experience while ensuring accurate, efficient registration that sets the tone for quality care. Ready to make every interaction count and build a career with purpose? Join our team today!

Key Position Details:

• 0.8 FTE (64 hours per two-week pay period)
• 8-hour day shifts (8:30am-5:00pm, 4 days/week)
• No weekends
• Floating up to 25 miles from home clinic on a rotating basis (eligible for mileage reimbursement)

Job Description:

Responsible for greeting and welcoming patients to Allina at in person appointments, or by providing support by phone. Provides a standard registration process by collecting demographic and financial data and enters information into electronic medical record.

• Greets, welcomes, and performs the registration process with patients in person or by phone
• Appropriately utilizes all tools, resources, and procedures to conduct patient check-in, which includes interviewing patients to collect demographic and insurance information, providing patients with appointment specific forms, and obtaining necessary and appropriate documentation.
• Assists patients with telephone encounters.
• Identifies key words to initiate appropriate responses and de-escalation techniques as needed.
• Directs patients to appointment or procedure.
• Collects co-pays and/or remaining balances
• Obtains signatures from patients as needed.
• Responds to questions regarding financial assistance programs.
• Performs the End of Day reconciliation process.
• May participate in the prescription refill order process as appropriate and in scope for position.
• Manages and organizes the patient care lobby (or lobbies) and provides other department support
• Cleans and disinfects the lobby and check-in area(s), wheelchairs, stair wells, door handles, clipboards, and elevator keys throughout the day.
• Unpacks and restocks supplies, file cabinet(s) and other clinic resources such as brochures and business cards, makes copies of documents as needed.
• May schedule appointments and/or help with other office communication needs such as answering and transferring calls, handling messages and paging necessary parties.
• Performs weekly downtime check.
• Active participation in staff meetings.
• Other duties as assigned.

Required Qualifications:

• Must be 18 years of age with education and/or experience needed to meet required functional competencies as listed on the job description
• Minimum 1 year computer knowledge

Preferred Qualifications:

• High school diploma or GED
• Experience with Microsoft Office products (Word, Outlook)
• Customer service, clerical, or other business office environment experience
• Medical terminology knowledge

Physical Demands:

• Sedentary:
• Lifting weight up to 10 lbs. occasionally, negligible weight frequently

Pay Range: $19.61 to $26.70 per hourThe pay described reflects the base hiring pay range. Your starting rate would depend on a variety of factors including, but not limited to, your experience, education, and the union agreement (if applicable). Shift, weekend and/or other differentials may be available to increase your pay rate for certain shifts or work.

Benefits include:

• Medical/Dental
• PTO/Time Away
• Retirement Savings Plans
• Life Insurance
• Short-term/Long-term Disability
• Voluntary Benefits (vision, legal, critical illness)
• Tuition Reimbursement or Continuing Medical Education as applicable
• Student Loan Support Benefits to navigate the Federal Public Service Loan Forgiveness Program
• Allina Health is a 501(c)(3) eligible employer