Billing & Collections Manager

Job Description

Job Description

LHH is actively recruiting for a Billing & Collections Manager to join the team of a global professional services organization located in Metro Atlanta!

Compensation: Competitive salary and benefits package

Position Summary

A leading, global professional services organization is seeking an experienced Billing & Collections Manager to lead the execution of its complete revenue cycle, from prebill preparation through cash realization.

This newly created leadership position will manage a ten-person team across two offices and establish consistent standards for billing, collections, invoice quality, and accounts receivable management. The successful candidate will be a hands-on leader who can manage the function strategically while also resolving complex billing issues, e-billing rejections, client disputes, and payment discrepancies.

Key Responsibilities

Billing Operations

• Manage the complete billing cycle, including billing calendars, prebill distribution and return, invoice generation, complex billing, split billing, and e-billing submissions.
• Ensure invoices are accurate, timely, and compliant with applicable engagement terms.
• Oversee billing activity across client portals and resolve submission issues, rejections, reductions, and appeals.
• Monitor billing turnaround times and implement corrective action when deadlines or quality expectations are not met.

Invoice Quality and Compliance

• Ensure invoices comply with engagement letters, fee arrangements, and client outside counsel guidelines.
• Review coding, timekeeper eligibility, billing rates, staffing restrictions, and expense requirements.
• Establish preventive controls designed to reduce invoice rejections, deductions, and client-requested adjustments.
• Maintain complete and audit-ready billing documentation.

Collections and Accounts Receivable

• Lead the collections program for assigned client portfolios.
• Manage collection calls, written correspondence, dunning schedules, and promise-to-pay tracking.
• Analyze accounts receivable aging by client, matter, practice group, and responsible professional.
• Present prioritized collection strategies and action plans to organizational leadership.
• Address aged balances, billing disputes, deductions, and payment delays.
• Establish structured payment arrangements within delegated authority.
• Recommend credit holds or matter holds when appropriate.

Prebill and Time-Entry Management

• Enforce prebill return deadlines and time-entry policies.
• Monitor compliance by individual billing professional.
• Conduct escalating follow-up on late or incomplete prebills and time entries.
• Communicate chronic delinquency to the appropriate leadership team.

Team Leadership

• Lead a ten-person billing and collections team that includes supervisory and specialist-level employees.
• Assign portfolios and balance workloads based on volume, complexity, and business needs.
• Establish productivity, quality, accuracy, and service standards.
• Provide coaching, cross-training, professional development, and performance management.
• Strengthen team coverage, process consistency, and succession readiness.

Policies, Procedures, and Internal Controls

• Develop and maintain written policies, operating procedures, and desk-level documentation.
• Establish appropriate segregation of duties for invoice release, billing adjustments, and write-offs.
• Ensure billing and collection records are complete, consistent, and audit-ready.
• Promote compliance with organizational policies and delegated approval requirements.

Process and Systems Improvement

• Identify opportunities to streamline billing and collections workflows.
• Lead billing data cleanup and billing-setup remediation efforts.
• Automate manual processes when appropriate.
• Support system implementations, conversions, and workflow redesign initiatives.
• Participate in user acceptance testing, training, and rollout activities for billing and e-billing enhancements.
• Partner with practice groups, new business intake, reporting and analytics, information technology, and revenue leadership.

First-Year Success Measures

Successful performance during the first year will include:

• Releasing invoices according to the published billing calendar.
• Reducing the time between accounting period close and invoice delivery.
• Improving prebill turnaround and time-entry compliance.
• Reducing chronically delinquent prebills.
• Decreasing receivables in the 90-day, 120-day, and 180-day aging categories.
• Accelerating collections against outstanding billings.
• Reducing e-billing rejections and client-requested invoice reductions.
• Increasing first-pass invoice acceptance.
• Documenting policies and desk procedures across the complete billing cycle.
• Developing a cross-trained team that follows consistent procedures.

Specific performance targets will be established with financial leadership after review of the organization's documented baseline.

Required Qualifications

• Seven or more years of progressively responsible experience in legal or professional services billing, collections, and accounts receivable.
• Three or more years of direct people-management experience, including responsibility for coaching and performance management.
• Strong knowledge of law firm billing practices, including:
  • Prebill workflows
  • Complex and split billing
  • Task-based billing
  • LEDES billing formats
  • Alternative fee arrangements
  • Trust and retainer applications
  • Billing adjustments and write-off controls
• Strong commercial collections experience within a professional services environment.
• Demonstrated experience with aging analysis, collection escalation, payment arrangements, and direct client conversations concerning outstanding balances.
• Proficiency with e-billing platforms, client vendor portals, and the resolution of invoice rejections, reductions, and appeals.
• Advanced Microsoft Excel skills, including the ability to independently build, reconcile, and audit billing and accounts receivable analyses.
• Experience using an enterprise time-and-billing or practice-management system and its reporting tools.
• Demonstrated ability to establish standards, reinforce accountability, and manage difficult conversations professionally.
• Bachelor's degree in accounting, finance, business, or a related field, or equivalent relevant professional experience.

Preferred Qualifications

• Experience within an Am Law 200 firm, multi-office law firm, or comparable professional services organization.
• Experience with Fulcrum, Aderant, Elite, or similar financial and practice-management platforms.
• Experience with e-billing middleware such as eBillingHub or BillBlast.
• Previous leadership responsibility for a billing-system implementation, conversion, or significant workflow redesign.
• Experience with data remediation, user acceptance testing, and system rollout activities.
• Experience administering outside counsel guidelines for complex institutional clients.
• Reporting or data-visualization experience beyond Excel, including Power BI.
• CPA, CLM, comparable professional credential, or relevant law firm financial-management coursework.

Leadership Profile

The ideal candidate is a practical, results-oriented billing and collections leader who:

• Balances strategic leadership with direct involvement in day-to-day operations.
• Communicates confidently with senior professionals and clients.
• Uses data to identify risks, prioritize collections, and improve performance.
• Maintains composure during sensitive billing and payment discussions.
• Creates accountability through clearly documented expectations and consistent follow-up.
• Builds strong partnerships across finance, operations, technology, and business leadership.

Why Consider This Opportunity

• Significant leadership scope with responsibility for a ten-person team.
• Ownership of firmwide billing and collections procedures.
• Direct interaction with senior professionals and institutional clients.
• Opportunity to influence an active financial systems modernization initiative.
• Visibility to senior financial and revenue leadership.

Equal Employment Opportunity

The employer is an Equal Opportunity Employer and considers qualified applicants without regard to any legally protected status.

Reasonable accommodations will be provided in accordance with the Americans with Disabilities Act and other applicable laws. Responsibilities may be modified as business needs evolve.

Writing Improvements

• Confidentiality: Removed the client's name and avoided identifiable organizational references.
• Structure: Reorganized the content into recruiter-friendly sections for easier posting and candidate review.
• Clarity: Tightened lengthy language while retaining the role's hands-on leadership scope.
• Searchability: Preserved high-value keywords such as legal billing, LEDES, e-billing, Fulcrum, Aderant, Elite, eBillingHub, BillBlast, Excel, and Power BI.
• Compliance: Retained exempt status, accommodation language, and equal employment opportunity language.

Pay Details: $125,000.00 to $140,000.00 per year

Search managed by: Michelle Brewer

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

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